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How-to and Troubleshooting

Last Post by Robert 6 years ago

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Posts: 6

petegrig

Topic starter

Jun 13, 2018 10:27 am

(@petegrig)

Active Member

Joined: 6 years ago

Hello guys,

I really like your plugin for the WP, but there are couple of issues which I was trying to solve since yesterday. To be honest, I looked for the answers on the Internet but haven't really succeeded.

FIRST ISSUE. The icon problem. I found a couple solutions that you are offering (including Font Awsome), but in my case it doesn't really helps. I included screenshot. Interesting part is that in my Safari browser everything works just fine, it seams that it only Chrome browser issue.

SECOND ISSUE. After I press action button (like, delete post, edit post) everything just freezes and there is that Working... icon constantly spinning.

Thank you in advance.

1.png

10 Replies

Posts: 4308

Sofy

Admin

Jun 13, 2018 1:56 pm

(@sofy)

Support Team

Joined: 6 years ago

Hi petegrig,

1. Please navigate to Dashboard > Forums > Settings > features admin page and make sure Font Awesome lib is enabled:

2. Please leave your website URL to allow us to check it.

In case you want to say thank you !) We'd really appreciate and be thankful if you leave a good review on plugin page. This is the best way to say thank you to this project and support team.

1 Reply

petegrig

(@petegrig)

Joined: 6 years ago

Active Member

Posts: 6

Jun 13, 2018 4:25 pm

Reply to

Sofy

Yes, I enabled Font Awesome lib. Still nothing.

Can I send you a link to my forum in private?

-экрана-2018-06-13-в-19.23.04.png

Posts: 4308

Sofy

Admin

Jun 13, 2018 5:48 pm

(@sofy)

Support Team

Joined: 6 years ago

you can send the URL to support[at]gvectors.com email address. Also please register a new user and send login details to if the forum is not available for guests.

In case you want to say thank you !) We'd really appreciate and be thankful if you leave a good review on plugin page. This is the best way to say thank you to this project and support team.

1 Reply

petegrig

(@petegrig)

Joined: 6 years ago

Active Member

Posts: 6

Jun 13, 2018 6:26 pm

Reply to

Sofy

Great. Just sent you an email.

Posts: 6

petegrig

Topic starter

Jun 14, 2018 10:00 am

(@petegrig)

Active Member

Joined: 6 years ago

Hi Sofy,

Hope that you received my email. But I still have those problems.

Posts: 4308

Sofy

Admin

Jun 14, 2018 10:28 am

(@sofy)

Support Team

Joined: 6 years ago

Hi petegrig,

You have jQuery and JS errors on front-end. Please deactivate all Optimizer and Minifier plugins, delete all cache and test it again.

Your first problem is already solved. Please pass CTRL+F5 on frontend.

In case you want to say thank you !) We'd really appreciate and be thankful if you leave a good review on plugin page. This is the best way to say thank you to this project and support team.