Contribution counter not stable - How-to and Troubleshooting

RE: Contribution counter not stable

Robert — Fri, 04 Nov 2022 06:39:35 +0000

@berndg,

Yes, it's correct. The requests via email are supported by Martin and Paul. I'm only working here at wpForo Support forum.

RE: Contribution counter not stable

BerndG — Fri, 28 Oct 2022 15:40:43 +0000

@robert Hi Robert, I sent the credentials to supportgvectors.com email address as requested. The answer was:

Hi Bernd,
Robert only works in support forum, he doesn't have any relation to the email support. We'll check the issue and let you know if there is any solution.

RE: Contribution counter not stable

BerndG — Wed, 19 Oct 2022 11:27:09 +0000

@robert Thanks for caring so fast, I sent the credentials to the adress you gave. In terms of database we did not change anything for a long time, in terms of other plugins there were of course some maintenance updates meanwhile.

The problem started after one of the updates of 2.0.0 to 2.0.x – which can of course be a coincidental correlation and need not be causality.

RE: Contribution counter not stable

Robert — Wed, 19 Oct 2022 04:36:16 +0000

Hi @berndg,

wpForo doesn't have user statistic counting issue. This is a site specific problem and even the hosting specific issue. i think the database has inside cache. We could check this issue and help you if we have admin access to dashboard. In this case, we could install phpMyAdmin plugin and check your database. You can send admin login details to supportgvectors.com email address.

RE: Contribution counter not stable

BerndG — Tue, 18 Oct 2022 22:01:31 +0000

@robert Hi Robert,

no answer to my still persisting problem, while I have to write one support-mail after the other, because the members want to have their counter ...

Last answer was on September 21, I would really appreciate help with this problem. The counter ist stuck now totally, new screenshot attached.

Yours, Bernd

PS:

What I already did several times:

• refreshing user-stats

• deleting user-cache

• sync userprofile

• deleting all caches

• clean up

• refreshing forums stats

• refreshing topic stats

• deleting cache in browser before every check

The forum page ist excluded from WP Rocket

/forums-uebersicht/(.*)
/community/(.*)
/participant/(.*)
/sign-up/(.*)
/sign-in/(.*)
/change-password/(.*)

Bildschirmfoto-2022-10-19-um-00.01.04.png

RE: Contribution counter not stable

BerndG — Wed, 28 Sep 2022 17:08:29 +0000

@robert Now it's changing behaviour, deleting and refreshing does not help anymore, it shows zero, stubborn.

RE: Contribution counter not stable

BerndG — Wed, 21 Sep 2022 19:17:55 +0000

@robert Here we go - set to zero again, should I refresh it or should I wait?

Bildschirmfoto-2022-09-21-um-21.16.58.png

RE: Contribution counter not stable

BerndG — Wed, 21 Sep 2022 10:10:16 +0000

@robert For example this member reported the issue:

https://www.alkohol-ade.com/participant/966/

But since last refresh it's still ok, I'll watch it if it happens again.

RE: Contribution counter not stable

Robert — Wed, 21 Sep 2022 08:52:41 +0000

@berndg,

Please specify the page where you see the statistic issue.

RE: Contribution counter not stable

BerndG — Tue, 20 Sep 2022 21:12:57 +0000

@robert Hi Robert,

thanks for the very quick response. This is what I already had excluded in WPRocket:

/community/(.*)
/participant/(.*)
/sign-up/(.*)
/sign-in/(.*)
/change-password/(.*)

I'll try to add /forums-uebersicht/(.*) as will, but this an extrapage, the URL for the forum-page is community, that was already excluded. I will report :-)

Yours, Bernd