Lostpassword Redirecting to Forum - How-to and Troubleshooting - wpForo 2.0

RE: Lostpassword Redirecting to Forum

Glowball — Tue, 23 Jan 2018 13:56:14 +0000

Posted by: Anonymous20
Posted by: Glowball

Bottom line, a setting was changed and that just shouldn't happen. I'm guessing there are a lot of people out there who can't figure out why their site is broken all of a sudden.
I think i know what happened with that 3rd option (password request pages). It didn't exist in wpForo a while back, so everything was working fine. At some point that option was added (not changed, added) and the default was Enabled. Most of us didn't notice.

Ah, that makes sense. It wouldn't have been such a big deal if it wasn't so hard to find. Just the nature of having a WordPress site, I guess. Lots of moving parts.

RE: Lostpassword Redirecting to Forum

Anonymous20 — Tue, 23 Jan 2018 13:32:32 +0000

Posted by: Glowball

Bottom line, a setting was changed and that just shouldn't happen. I'm guessing there are a lot of people out there who can't figure out why their site is broken all of a sudden.

I think i know what happened with that 3rd option (password request pages). It didn't exist in wpForo a while back, so everything was working fine. At some point that option was added (not changed, added) and the default was Enabled. Most of us didn't notice.

RE: Lostpassword Redirecting to Forum

Glowball — Tue, 23 Jan 2018 13:05:12 +0000

My revenue is entirely driven by subscriptions. When the setting changed, people were no longer able to set their initial passwords to log in. So, I was having to monitor sign ups and set those passwords manually, emailing them to the new subscribers. I lost one new subscriber who demanded a refund because the process was "backwards," and I gave him the refund. As you can imagine, signing up for a website and then having to wait hours for the password is frustrating for my users.

I thought it was the plugin that controls registrations (s2member) so I was working with them to fix the issue. I put a couple hours into troubleshooting with them. Of course, that didn't go anywhere.

Then I had someone tell me they couldn't reset their password. I tried that functionality and confirmed it didn't work. I noticed that the URL for where it was redirecting had a post ID in it, so I looked in the database and found it was the ID for my forum. I did some more troubleshooting and discovered it was wpForo causing the issue.

So, I've wasted a lot of time and frustration and I have 11 new subscribers who have a bad first impression of my website -- the instructions for signing up did not match what actually happened, and they had to wait to log in. About half of them haven't logged in yet, and I may have lost their interest. I've heard from 4 of them and it hasn't been very nice.

Bottom line, a setting was changed and that just shouldn't happen. I'm guessing there are a lot of people out there who can't figure out why their site is broken all of a sudden.

RE: Lostpassword Redirecting to Forum

Robert — Tue, 23 Jan 2018 08:11:38 +0000

Posted by: Glowball
.... It suddenly started doing this a few days ago and it's causing a lot of issues with my users. ...

Hi Glowball,

Could you please explain why it cause lots of issues? What is the issue?

RE: Lostpassword Redirecting to Forum

Glowball — Tue, 23 Jan 2018 00:22:02 +0000

I'm a couple hours into troubleshooting because I thought it was something else at first. Very frustrating! If anyone from wpForo is reading this, I think it's worth another update or at least a notice to let people know that if they're seeing password reset or registration issues (it also breaks the setup of initial passwords upon registration) that they should look there. I definitely think it's worth an update, though, because it's not obvious where the issue is coming from.

RE: Lostpassword Redirecting to Forum

Anonymous20 — Tue, 23 Jan 2018 00:13:44 +0000

No, you were right. That option was DISABLED when i first installed wpForo and was working. For some reason that was changed apparently by some update.

I also had to turn it to off.

RE: Lostpassword Redirecting to Forum

Glowball — Mon, 22 Jan 2018 22:28:00 +0000

Wow, I haven't touched those settings in 8 months and it switched to the wrong setting there. Sounds like I need to go through all of the settings. Thanks, @anonymous20 !

RE: Lostpassword Redirecting to Forum

Anonymous20 — Mon, 22 Jan 2018 20:31:25 +0000

There is an option for that:

Screenshot1.png

Lostpassword Redirecting to Forum

Glowball — Mon, 22 Jan 2018 20:26:55 +0000

I can go to the login form at https://traildamage.com/wp-login.php but when I click the button to go to https://traildamage.com/wp-login.php?action=lostpassword it redirects to the Forum instead. It suddenly started doing this a few days ago and it's causing a lot of issues with my users. I'm using a few of the Add-Ons but not sure this is related. How can I troubleshoot this and allow that page to be loaded again? Thank you!