Mentioning users --> no email? - How-to and Troubleshooting - wpForo 2.0

RE: Mentioning users --> no email?

Sofy — Tue, 06 Aug 2019 13:21:35 +0000

@artcuddy

Thie issue is already fixed in the current wpForo 1.6.2 version.

RE: Mentioning users --> no email?

artcuddy — Thu, 25 Jul 2019 09:27:25 +0000

@sofy

Can you tell me when the next version release will be to fix this issue?

RE: Mentioning users --> no email?

VereK — Wed, 22 May 2019 14:02:48 +0000

P.S.

Noticed that the email notice does not trigger under circumstances in topics marked private.

RE: Mentioning users --> no email?

Sofy — Wed, 22 May 2019 14:01:05 +0000

Hi @verek,

Thank you for letting us know. The issue will be fixed in the next version release.

RE: Mentioning users --> no email?

VereK — Wed, 22 May 2019 12:16:09 +0000

Thanks Sofy. I suspect it's probably a character encoding/reg expression issue rather than a wp-mail issue.

RE: Mentioning users --> no email?

Sofy — Wed, 22 May 2019 12:12:01 +0000

as far as I know, we're just using the wp_mail() function in any case. I've already reported about this to wpForo developers. They are going to check the issue. I'll update the topic asap.&n...

RE: Mentioning users --> no email?

VereK — Wed, 22 May 2019 11:04:01 +0000

@sofy

That is a subscription notice, not a mention notice in your attachment.

I did receive the mention notice on your new reply but from my testing that reply format does not work on quite a few of the WPforo boards I admin. I am not sure where to debug the problem.

RE: Mentioning users --> no email?

Sofy — Wed, 22 May 2019 10:37:05 +0000

@verek

Thank you for clarification, however, I've just checked my email and I got the mentioning email. Please see the screenshot.

And please let me know have you receive the email? I've done the points mentioned here by you.

Mentioning_.png

RE: Mentioning users --> no email?

VereK — Wed, 22 May 2019 10:13:48 +0000

@sofy

Did some further testing to try find a nexus.

In tests an email notice is triggered if the mention has text on the same line as the mention name. If the mention is on its own line (like on this reply to you) and the reply text is in the next paragraph no email notice is triggered. (You should be able to confirm that you received no mention notice from this reply.)

If the mention name is on its own line but is suffixed with a period (.) or a comma (,) and the reply is in the next paragraph then an email notice is triggered.

If the mention name line is copied and pasted eg: (@mention-name) an email notice is triggered.

A case can be made that the mention name should auto insert either a comma or period upon reply.

RE: Mentioning users --> no email?

VereK — Wed, 22 May 2019 07:02:03 +0000

@Sofy

I checked at server level, no email is triggered.