Not allowed access / Profile will not save - How-to and Troubleshooting - wpForo 2.0

RE: Not allowed access / Profile will not save

mitchcan — Fri, 04 May 2018 14:37:02 +0000

Will do, thanks.

RE: Not allowed access / Profile will not save

Robert — Fri, 04 May 2018 14:36:06 +0000

Ok, then this is a site specific issue, or maybe even database specific issue. Something is wrong on your server. Please send admin login details to supportgvectors.com email address to allow us find the problem and fix it.

RE: Not allowed access / Profile will not save

mitchcan — Fri, 04 May 2018 14:32:15 +0000

Updated to 1.4.9, but still can't navigate to the Dashboard because of the same original error "Sorry, you are not allowed to access this page"

I have tried again to change the wpforo role of my profile (I am a WP Admin) and it does not save as Admin, it stays at Registered.

I have deactivated User Role Editor. I have turned off caching.

The _profiles db is still there, and still empty.

What next?

RE: Not allowed access / Profile will not save

Robert — Fri, 04 May 2018 09:55:37 +0000

@mitchcan,

Please update wpForo to 1.4.9 version. Then navigate to Dashboard > Forums > Dashboard admin page and click on button, Then check the _wpforo_profiles table again.

RE: Not allowed access / Profile will not save

mitchcan — Thu, 03 May 2018 21:21:50 +0000

Thank you for the clear, detailed instructions. That made a lot of sense and I could have made the changes, but the database at wp_wpforo_profiles is empty. Even after deactivate and reactivate. There are hundreds of users on the site, but nothing in this profiles db.

There are the usergroups in wpforo_usergroups, but no users in wpforo_profiles.

What should I try next?

RE: Not allowed access / Profile will not save

Robert — Thu, 03 May 2018 20:25:19 +0000

Ok, then all is correct. If your usergroup is Registered it should not allow you change to Admin. Something was wrong on activation and wpForo has not detected your admin role. It seems you have some plugin which adds new roles. Try to deactivate/activate wpForo. If it doesn't help, open phpMyAdmin Database manager of your Hosting Service cPanel, open WordPress database, find the wp_wpforo_profies table, find your account and change the groupid field value to 1. Then delete user cache in Dashboard > Forums > Dashboard admin page.

https://wpforo.com/wp-content/uploads/2018/05/2018-05-04_0024.png

https://wpforo.com/wp-content/uploads/2018/05/2018-05-04_0021.png

https://wpforo.com/wp-content/uploads/2018/05/2018-05-04_0022.png

RE: Not allowed access / Profile will not save

mitchcan — Thu, 03 May 2018 18:52:08 +0000

Hi Robert,

No, that's not it at all. I am not able to change my (WPAdmin) user in wpforo from Registered to Admin. It keeps coming back as 'Registered' and therefore is not allowing me to see any wpforo admin settings in the admin menu.

RE: Not allowed access / Profile will not save

Robert — Thu, 03 May 2018 15:50:24 +0000

As far as I guess, you're the administrator and you want to change your usergroup? There is no any group with more permissions. It doesn't allow change your usergroup to a group with lower permission. If you change it you'll not be able to change it back your permissions will be lost.

Not allowed access / Profile will not save

mitchcan — Wed, 02 May 2018 22:32:31 +0000

I was getting the 'Sorry, you are not allowed to access this page' error. I read about checking the database, and it has all the wpforo info including the roles. I also read about a possible conflict with User Role Editor (which I then deactivated). I also deactivated cache plugins.

I then deactivated wpforo, and reactivated it.

But I still can not get changes of my wpforo role in wpadmin>profile to save. It always reverts to Registered.

In addition to that which I have already tried, what else do I need to try?

Thanks.