Profile Banner not saving - How-to and Troubleshooting https://wpforo.com/community/how-to-and-troubleshooting-2/profile-banner-not-saving/ Discussion Board en-US Thu, 12 Mar 2026 10:25:12 +0000 wpForo 60 RE: Profile Banner not saving https://wpforo.com/community/how-to-and-troubleshooting-2/profile-banner-not-saving/paged/2/#post-70460 Tue, 30 Aug 2022 11:48:19 +0000 Ok, thank you @tekboi,

This issue should be fixed, please check it again

]]> How-to and Troubleshooting Robert https://wpforo.com/community/how-to-and-troubleshooting-2/profile-banner-not-saving/paged/2/#post-70460 RE: Profile Banner not saving https://wpforo.com/community/how-to-and-troubleshooting-2/profile-banner-not-saving/paged/2/#post-70389 Mon, 29 Aug 2022 14:34:44 +0000
Hi, I just re-sent the email. It is from adminvicers.net

The title of the email should read: "FTP Login Details (VICERS)"]]> How-to and Troubleshooting tekboi https://wpforo.com/community/how-to-and-troubleshooting-2/profile-banner-not-saving/paged/2/#post-70389 RE: Profile Banner not saving https://wpforo.com/community/how-to-and-troubleshooting-2/profile-banner-not-saving/paged/2/#post-70314 Sun, 28 Aug 2022 21:39:17 +0000 @tekboi,

We cannot determine and find your email. Please re-send it and add a direct link to this support topic.

]]> How-to and Troubleshooting Robert https://wpforo.com/community/how-to-and-troubleshooting-2/profile-banner-not-saving/paged/2/#post-70314 RE: Profile Banner not saving https://wpforo.com/community/how-to-and-troubleshooting-2/profile-banner-not-saving/paged/2/#post-70240 Fri, 26 Aug 2022 23:31:35 +0000
The information has been sent to support team email.]]> How-to and Troubleshooting tekboi https://wpforo.com/community/how-to-and-troubleshooting-2/profile-banner-not-saving/paged/2/#post-70240 RE: Profile Banner not saving https://wpforo.com/community/how-to-and-troubleshooting-2/profile-banner-not-saving/paged/2/#post-69982 Tue, 23 Aug 2022 19:59:48 +0000 @tekboi,

I think you have either "Max uploaded size" or File/Folder permission issue. Please send FTP login details to supportgvectors.com to let them check it.

]]> How-to and Troubleshooting Robert https://wpforo.com/community/how-to-and-troubleshooting-2/profile-banner-not-saving/paged/2/#post-69982 RE: Profile Banner not saving https://wpforo.com/community/how-to-and-troubleshooting-2/profile-banner-not-saving/paged/2/#post-69968 Tue, 23 Aug 2022 17:20:13 +0000 Hi @Robert,

I took another look at the Ajax file when debugging. This is what I saw.

]]> How-to and Troubleshooting tekboi https://wpforo.com/community/how-to-and-troubleshooting-2/profile-banner-not-saving/paged/2/#post-69968 RE: Profile Banner not saving https://wpforo.com/community/how-to-and-troubleshooting-2/profile-banner-not-saving/paged/2/#post-69961 Tue, 23 Aug 2022 16:45:10 +0000 attached a video

]]> How-to and Troubleshooting tekboi https://wpforo.com/community/how-to-and-troubleshooting-2/profile-banner-not-saving/paged/2/#post-69961 RE: Profile Banner not saving https://wpforo.com/community/how-to-and-troubleshooting-2/profile-banner-not-saving/#post-69960 Tue, 23 Aug 2022 16:40:37 +0000
I have tried this and did not see an error on the admin-ajax.php. Here are a few more notes after trying to debug:

  • It doesn't work in mobile nor desktop
  • The issue persist in Incognito/Private mode
  • Going into the wpForo setting to change the default banner image also did not work

I'm wondering if it's a folder permissions issue? I just think that would be strange because everything else seems to function correctly so far. This one really has me stumped. 

Just for the sake of due diligence, I attached footage.

]]> How-to and Troubleshooting tekboi https://wpforo.com/community/how-to-and-troubleshooting-2/profile-banner-not-saving/#post-69960 RE: Profile Banner not saving https://wpforo.com/community/how-to-and-troubleshooting-2/profile-banner-not-saving/#post-69925 Tue, 23 Aug 2022 06:10:53 +0000 @tekboi,

This could be a user cache issue. Try to delete user cache in wpForo > Overview admin page

Press F12 and got to Network tab, then upload the image, it'll show AJAX request error if something is blocked.

If you have a cache plugin, please find your plugin in this list and do the instruction to exclude all paths, including the /participant/ path, from your cache: https://wpforo.com/community/faq/wpforo-and-cache-plugins/#post-37150

Please disable all security plugins if you have.

Try incognito/private session in your browser. The BG image might be hard cached in the browser and F5 doesn't help.

]]> How-to and Troubleshooting Robert https://wpforo.com/community/how-to-and-troubleshooting-2/profile-banner-not-saving/#post-69925 RE: Profile Banner not saving https://wpforo.com/community/how-to-and-troubleshooting-2/profile-banner-not-saving/#post-69922 Mon, 22 Aug 2022 22:52:26 +0000 No caching that I am aware of @dimalifragis , unless Wordpress has some sort of built-in caching feature that I'm unaware of.

 

Also here is a video of the console. I didn't notice any large errors that would prohibit this feature from working. So I'm pretty clueless at this point.

]]> How-to and Troubleshooting tekboi https://wpforo.com/community/how-to-and-troubleshooting-2/profile-banner-not-saving/#post-69922