Unread View - Trying to debug user reports.
I reported issues about this before which I don't think were issues or bugs regarding the unread view:
One client keeps coming back to me over and over again to keep reporting that threads they claim to have read keep reappearing in this view after 2 weeks or so.
I am trying to disprove this and wondered if there is any suggestions to go about disproving this is or isn't a bug or user error?
At the moment my working theory is the client is having more than 1 user account viewing the URL and its showing posts the other user hasn't read, they do have a single shared moderator account between staff they are supposed to only use for this reason but it is possible they could be logging into another admin account and doing this causing the posts to reappear.
I did think "are the posts being edited? is this causing a new unread indicator to happen?" but it doesn't seem like the threads they say are reappearing in this view are being edited so my only theory to go on at the moment is that its either multiple accounts or is actually a bug (I am inclined to the former)
I am going to make a suggestion to the client to see if we could limit the user able to see this view to just the moderator account to rule this out but if anyone has any other suggestions or has come across possible issues that might explain why threads keep reappearing here other than different user accounts being used that would help me try an rule out any unexpected behaviour here.
Please go to Dashboard > Forums > Settings > Features Tab and enable "Show Forum Statistic " option.
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