Limited Support
Our team is currently on holiday, so support will be limited during this period. Response times may be slower than usual, and some inquiries may be delayed.
We appreciate your patience and understanding, and we’ll resume our usual support by the end of August.
Hello...
I purchased the Add on Advanced Attachment Addon and the paper clip is not visible, also there is a menu bar at the top of the Topic title that I don't know how to remove. Â
Also in the Forum Settings Addon's I can't see the Advanced Attachment Addon configuration although I have put in the Activation key.
It's not recognizing the Addon and I have cleared all Forum and plugin caches and CloudFlare caches.
Attached is the screenshot of a Forum Topic.Â
History: I did have to rebuild my website from a restored backup copy, and the previous backup it works fine, but I can't use that version because it doesn't have the capability to upload avatars through Buddypress, when I use wpforo avatar system and upload an avatar the avatar is blank when I go to Buddypress Site profile.
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I have attached the Forum Topic, that doesn't have the paper clip.
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Thanks,
Naomi Â
Hi @naomibuch,
Please let us know if you deactivate the wpForo Advanced Attachments add-on is here the default "Attach file" button at the bottom of the text editor?Â
Yes, I deactivated during testing and troubleshooting, and then reactivated the plugin, can you rephrase the question again regarding the attached file? Are you able to see the screenshot of the attached file?Â
Dear @naomibuch,
Please open a new support topic on gvectors.com forum for deeper support here we only support the issue released to the wpForo plugin core.
Support forum here:
https://gvectors.com/forum/wpforo-advanced-attachments/
It'd be better if you leave there your forum URL it'll help support members to easily understand and troubleshooting the issue.
