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[Closed] errors on THESE forums when trying to change password

2 Posts
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Posts: 6
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(@richardjh)
Active Member
Joined: 8 years ago
[#5102]

Hi

I just tried to login to post a forum post. I have forgotten my password so tried the usual method via 'forgot password'.

I put in my username and got red pop up into the right corner saying 'error'. No other useful information as to what the error was. So I tried re-registering and got the 'email already exists' which I expected. So I tried again to reset the password using the email i know I used to register origianlly and I know is in the database because it just told me. It failed again and gave a simple red popup 'error' with no useful info.

I have had to re-register using a different username/email so I can post here.

So there is a problem when users try to reset or request a new password on these forums.

Thought you should know.

 

thanks


1 Reply
Robert
Posts: 10716
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(@robert)
Support Team
Joined: 2 months ago

Hi richardjh,

Thank you for letting us know. We'll fix this asap.


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