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[Solved] Reset password email has no clickable link.

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Posts: 4
Topic starter
(@tebo1974)
Active Member
Joined: 1 month ago

Hello Support and Forum Members,

When I want to reset my password, I receive an e-mail in response. There is also a link there that cannot be clicked. The user has to cut the link and paste it into a browser themselves.

I run another website with the same provider and when I reset the password in Wordpress, I get an email with a clickable link. (see picture)

I've tried a few things and haven't found a solution.

Even if I insert html code, only the plain text appears in the email.

Do you know a solution to the problem?

I would really be very grateful.

Greetings

Tebo

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6 Replies
Tutrix
Posts: 1455
(@tutrix)
Noble Member
Joined: 5 years ago

Hi @tebo1974 

>> https://wpforo.com/community/faq/wpforo-email-shortcodes/

1 Reply
(@tebo1974)
Joined: 1 month ago

Active Member
Posts: 4

@tutrix Thank you for the information.

When I enter [reset_password_link], no link is displayed at all.

Tutrix
Posts: 1455
(@tutrix)
Noble Member
Joined: 5 years ago

@tebo1974 

Ok, forgot that this url is managed by WordPress

you can use this way

<a href="[reset_password_url]">[reset_password_url]</a>

or use an email template like >> Email Template Designer – WP HTML Mail

Posts: 4
Topic starter
(@tebo1974)
Active Member
Joined: 1 month ago

<a href="[reset_password_url]">[reset_password_url]</a>

Unfortunately, it doesn't work either. (see picture)
Apparently the e-mail is not an HTML mail, but only plain text.

1 Reply
Tutrix
(@tutrix)
Joined: 5 years ago

Noble Member
Posts: 1455

@tebo1974 

You must insert HTML via Text, not Visual in the editor. 😉 

Posts: 4
Topic starter
(@tebo1974)
Active Member
Joined: 1 month ago

I am an idiot. That's right. I didn't even think about that. 🤣 🤣 🤣 

Thank you very much for your quick help.