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[Solved] Custom Rating Level Not Working

23 Posts
3 Users
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Posts: 12
Topic starter
(@dhendricks)
Active Member
Joined: 1 year ago

The SQL works, but it doesn't solve the problem.

8 Replies
Chris
(@chris)
Joined: 3 years ago

Famed Member
Posts: 3647

@dhendricks,

Please provide cPanel access, so we could check.

(@dhendricks)
Joined: 1 year ago

Active Member
Posts: 12

@chris I previously provided access. I will send it again.

Chris
(@chris)
Joined: 3 years ago

Famed Member
Posts: 3647

@dhendricks,

Ok, let me know when you send the email.

(@dhendricks)
Joined: 1 year ago

Active Member
Posts: 12

@chris I sent it Friday.

Chris
(@chris)
Joined: 3 years ago

Famed Member
Posts: 3647

@dhendricks,

You have sent us Admin Access to access your dashboard, but we need cPanel access to enter your Server/DB, and Execute the SQL.

(@dhendricks)
Joined: 1 year ago

Active Member
Posts: 12

@chris I cannot give you database access. It's not a cPanel server. I executed the SQL that you previously gave me.

Chris
(@chris)
Joined: 3 years ago

Famed Member
Posts: 3647

@dhendricks,

We need access to your DB to fix the problem, we cannot do anything without DB access, maybe you could enable PhpMyAdmin Access. Now we get 403 Forbidden error when trying to enter with PhpMyAdmin plugin.

(@dhendricks)
Joined: 1 year ago

Active Member
Posts: 12

@chris We don't use PhpMyAdmin. Can you tell me what needs to be changed in the database?

Posts: 12
Topic starter
(@dhendricks)
Active Member
Joined: 1 year ago

I added you as a team member to the application on the server. You should have received an activation link by email. You should be able to access the DB manager through the console.

1 Reply
Chris
(@chris)
Joined: 3 years ago

Famed Member
Posts: 3647

@dhendricks,

The problem has been fixed, our Dev has written SQL's to correct the crushed Tables.

Posts: 12
Topic starter
(@dhendricks)
Active Member
Joined: 1 year ago

Thank you. I will need to apply the same fix to the live site. Can you provide the SQL? If not, I can give you access to the live site.

2 Replies
Chris
(@chris)
Joined: 3 years ago

Famed Member
Posts: 3647

@dhendricks,

You said that it was the clone of your live site, you can export and then import wpforo_profiles table from the DB. That particular table was corrupted, and the Dev has executed many SQL's to fix the problem. It was not an easy task for the Dev.

(@dhendricks)
Joined: 1 year ago

Active Member
Posts: 12

@chris Thank you, that's all I needed to know.

Posts: 1
(@platty)
New Member
Joined: 1 year ago

This topic is interesting indeed 🙂

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