[Solved] Forum and topic statistic issue, zero posts

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Robert

Admin

May 12, 2018 11:10 am

(@robert)

Support Team

Joined: 6 years ago

Hi @wendell,

We were correct, the issue comes from MySQL query execution. It returns 0 if there are two conditions in SQL and if these SQLs are executing very fast in a loop. We've added double condition indexes in according tables and the issue is fixed. We'll check it during a few days and make sure the "0" counts are not back again.

In case you want to say thank you !)
We'd really appreciate and be thankful if you leave a good review on plugin page. This is the best way to say thank you to this project and support team.

Posts: 4

Bah_Gaming

July 31, 2018 3:13 pm

(@bah_gaming)

New Member

Joined: 4 years ago

I seem to be having this issue as well. New forum but the statistics broke pretty quickly into it. I sent an email to support. Screenshot attached.

I followed all the steps you've listed so far...

Including:

-Clearing the cache and updating the statistics in the dashboard (in multiple different orders)

-removing any plugins i thought my be conflicting

-deleting the entire forum after deactivating along with any embeds and reinstalling and reactivating.

The only thing I haven't tried is sending you my admin login details, would this be necessary to fix this?

Thanks!

Screen-Shot-2018-07-30-at-10.08.54-AM.png

1 Reply

Bah_Gaming

(@bah_gaming)

Joined: 4 years ago

New Member

Posts: 4

August 6, 2018 5:03 pm

Reply to

Bah_Gaming

Seems to be working as intended now. Thanks!

Posts: 9090

Robert

Admin

August 7, 2018 7:23 am

(@robert)

Support Team

Joined: 6 years ago

Thank you for letting us know.

In case you want to say thank you !)
We'd really appreciate and be thankful if you leave a good review on plugin page. This is the best way to say thank you to this project and support team.