After running with no problems since I installed it several weeks ago, wpForo has basically stopped working. It's not possible to create new topics, reply to posts or use private messenger. At first I had some functionality when I switched browsers from Firefox to Microsoft Edge. Edge now doesn't work either, and I am being told that Chrome has similar problems. Whenever I try to do anything, I get a white screen with the message:
The requested URL was rejected. If you think this is an error, please contact the webmaster.
Your support ID is: 15718313434588679696
(That support ID changes each time, of course)
Using Safari on my iPhone, private messaging sometimes works and sometimes doesn't. Creating a new topic doesn't work at all.
Has anyone else experienced this? Any suggestions about what is causing it. My forum is basically shut down and people are going to just give up if I don't fix it soon.
I don't think it's a Wordpress problem as the rest of the site is working fine.
This is not related to wpForo for sure. You should not search solution in wpForo. This is other plugin issue or hosting service issue. Try to remember what have you installed or updated recently. Deactivate all plugins. Delete all caches, then press Ctrl+F5 twice on forum front-end to reset browser cache.
I have not installed or changed anything for weeks, and this only started a couple of days ago. So, it's not that.
I've contacted the hosting service and they are looking into it. If I do all those things that you mention, will I lose any posts or other information on the forum? Will I then be able to reactivate the plug-ins? Apart from Akismet, the only plug-ins I have are yours - Embed and Private Messaging.
Deleting the cache should not affect your data. It's just cache. You can always reactivate any plugin, it doesn't have any affection to cache.
Thanks. I tried that. Deactivated all plug-ins except wpForo itself, cleared all caches, did the Ctrl +F5 thing. It didn't solve the problem. I guess I have to hope that the hosting service is able to fix it.