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How-to and Troubleshooting

Last Post by Robert 6 years ago

24 Posts

2 Users

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Posts: 1602

Anonymous20

Topic starter

Jan 24, 2018 6:07 pm

(@anonymous20)

Noble Member

Joined: 8 years ago

All my Registered users get this when selecting their MyProfile - > Account: A permission error.

Account AND Subscriptions are missing also.

I can't find what could be wrong. Any ideas welcome.

Thanks

Screenshot1.png

23 Replies

Posts: 1602

Anonymous20

Topic starter

Jan 24, 2018 6:25 pm

(@anonymous20)

Noble Member

Joined: 8 years ago

Ok, this is getting more interesting. It seems that sometimes the Myprofile / Account is working and sometimes not.

I gave touched nothing and the user told me that now it works and after a while it doesn't.

See the working capture:

Screenshot1.png

Posts: 1602

Anonymous20

Topic starter

Jan 24, 2018 6:37 pm

(@anonymous20)

Noble Member

Joined: 8 years ago

I did an account as normal user and checked that problem myself.

It is happening exactly as i posted above.

Posts: 1602

Anonymous20

Topic starter

Jan 24, 2018 7:33 pm

(@anonymous20)

Noble Member

Joined: 8 years ago

I think the problem (bug ?) comes from the fact i'm not allowing Members view. To Registered group.

Not sure why it affects the logged in registered user and HIS profile.

Posts: 10503

Robert

Admin

Jan 25, 2018 4:14 pm

(@robert)

Support Team

Joined: 8 years ago

I think they are not logged in. And somehow the Account menu is not disappeared. They click and get this error. they should not see the Account menu when they don't logged in.

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