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[Solved] New Website Users are re-direct to Forums?

3 Posts
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Posts: 10
Topic starter
(@alistairgd)
Eminent Member
Joined: 4 weeks ago

Hi

Using Ultimate Membership Pro our users are directed to a group account page when they log in.

Since I installed WPForo forums this behaviour has changed. I replicated as per the steps below.

As an Admin I went to User > add user and created a new user.

I check my e-mail and there was a welcome email and a password reset link

I clicked the link and it took me to the forums instead of the password reset page.

The password change link in the email looked like this ,...

https://domainname/change-password/?wpfaction=resetpassword_form&rp_key=<redacted>rp_login=<member-username>

Why is this redirecting the the forum community?

Additionally I tried to deactivate the forums while we troubleshoot this behaviour, but if I do that logged in users are directed to the forums webpage but it only displays the shortcode. Why is the password reset directing to the forums?


2 Replies
1 Reply
wpForo Support
Moderator
(@wpforo-support)
Joined: 3 months ago

Member
Posts: 30

@alistairgd,
When you install wpForo, it replaces the default WordPress password reset page URL with its own forum reset password page URL if the option "Replace Reset Password Page URL to Forum Reset Password Page URL" is enabled in wpForo settings under Dashboard > wpForo > Settings > Login & Registration. This causes the password reset link to redirect to the forum page instead of the default WordPress reset page.

If wpForo is deactivated, the shortcode that wpForo uses to display its pages will show as plain text because the plugin that processes those shortcodes is no longer active. This is why you see the shortcode displayed instead of the actual content.

To fix the redirect issue, you can disable the "Replace Reset Password Page URL to Forum Reset Password Page URL" option in wpForo settings. To avoid shortcode display when wpForo is deactivated, keep the plugin active or remove the shortcodes from your pages.

References:


Posts: 10
Topic starter
(@alistairgd)
Eminent Member
Joined: 4 weeks ago

Perfect, thanks.