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How-to and Troubleshooting
Last Post by Sofy 5 years ago
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Posts: 16
 astridff
Topic starter
Apr 27, 2020 2:07 pm
(@astridff)
Eminent Member
Joined: 5 years ago

hello

I created a sub forum under a main forum and now the posts in the main forum are not opening when clicked.

If I remove the "sub forum", the whole forum no longer shows.

Any idea what I am doing wrong?

Thanks

8 Replies
Sofy
Posts: 4772
 Sofy
Admin
Apr 27, 2020 2:39 pm
(@sofy)
Support Team
Joined: 7 years ago

Hi@astridff,

Please your forum URL to allow us to check it. 

In case you want to say thank you 😊
We'd really appreciate and be thankful if you leave a good review on plugin page. This is the best way to say thank you to this project and support team.

Posts: 16
 astridff
Topic starter
Apr 27, 2020 3:43 pm
(@astridff)
Eminent Member
Joined: 5 years ago

Hi Sofy,

https://expatsportugal.com/community/

The new sub forum is called Where to Live in Portugal under Moving To Portugal.

Thanks

 

6 Replies
Sofy
 Sofy
Admin
(@sofy)
Joined: 7 years ago

Support Team
Posts: 4772
Sofy - Facebook Sofy - X.com
Apr 28, 2020 8:55 am
Reply toastridff

@astridff,

It seems the following two CANs are unchecked:

  • Can view topic
  • Can view replies

Please navigate to Dashboard > Forums > Settings > Forum Accesses Tab, edit the Accesses and enable the CANs mentioned above, then delete all caches and check again. 

In case you want to say thank you 😊
We'd really appreciate and be thankful if you leave a good review on plugin page. This is the best way to say thank you to this project and support team.

 astridff
(@astridff)
Joined: 5 years ago

Eminent Member
Posts: 16
Apr 28, 2020 9:07 am
Reply toSofySofy

@sofy these CAN are unchecked for Guests which is what we want. We want people to register to read the content. 

But it is other registered users and also me (as admin with full access), I cannot open the post

Sofy
 Sofy
Admin
(@sofy)
Joined: 7 years ago

Support Team
Posts: 4772
Sofy - Facebook Sofy - X.com
Apr 28, 2020 9:15 am
Reply toastridff
Sofy

ok @astridff,

Please register some testing user and send the users login details to info[at]gvectors.com email address. 

In case you want to say thank you 😊
We'd really appreciate and be thankful if you leave a good review on plugin page. This is the best way to say thank you to this project and support team.

 astridff
(@astridff)
Joined: 5 years ago

Eminent Member
Posts: 16
Apr 28, 2020 9:22 am
Reply toSofySofy
Sofy

@sofy I have just done this Sofy.

 

Thanks

Sofy
 Sofy
Admin
(@sofy)
Joined: 7 years ago

Support Team
Posts: 4772
Sofy - Facebook Sofy - X.com
Apr 28, 2020 10:24 am
Reply toastridff
Sofy
Sofy

ok @astridff, thank you.

We'll check and back to you asap. 

In case you want to say thank you 😊
We'd really appreciate and be thankful if you leave a good review on plugin page. This is the best way to say thank you to this project and support team.

Sofy
 Sofy
Admin
(@sofy)
Joined: 7 years ago

Support Team
Posts: 4772
Sofy - Facebook Sofy - X.com
Apr 30, 2020 12:23 pm
Reply toSofySofy
Sofy

Hi @astridff,

I see everything is working fine. Probably it's just a cache issue, Please press CTRL+F5 on the frontend before checking.

In case you want to say thank you 😊
We'd really appreciate and be thankful if you leave a good review on plugin page. This is the best way to say thank you to this project and support team.

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