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[Solved] Wrong statistics

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How-to and Troubleshooting - wpForo 2.0
Last Post by frokjar 7 years ago
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Posts: 18
 frokjar
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Sep 28, 2019 10:54 am
(@frokjar)
Eminent Member
Joined: 7 years ago
[#10519]

I have created a total of 6 forums and I have deleted 3 of them, but the statistics still say that there are 6 forums. I have cleared all caches and updated the forums on the dashboard. Still says I have 6 forums...


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Sofy
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Sep 28, 2019 12:00 pm
(@sofy)
Support Team
Joined: 8 years ago

Hi @frokjar,

Please press CTRL+F5 (twice) on forum frontend before checking. 


In case you want to say thank you 😊

We'd really appreciate and be thankful if you leave a good review on plugin page. This is the best way to say thank you to this project and support team.

Posts: 18
 frokjar
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Sep 28, 2019 12:13 pm
(@frokjar)
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Joined: 7 years ago

No effect. I also previous cleared the browser cache. Checked with Safari, Firefox, Opera and Vivaldi.

I am on a Mac so Command + R twice with no effect.


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 frokjar
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Sep 28, 2019 12:16 pm
(@frokjar)
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Joined: 7 years ago

Here a screen dump.

 screen dump

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Sofy
 Sofy
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Sep 28, 2019 12:20 pm
Reply tofrokjar
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ok @frokjar,

Please leave your forum URL to allow us to check it. 

 


In case you want to say thank you 😊

We'd really appreciate and be thankful if you leave a good review on plugin page. This is the best way to say thank you to this project and support team.

 frokjar
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Sep 28, 2019 12:37 pm
Reply toSofySofy
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@sofy

Do you need admin access?


Sofy
 Sofy
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Sep 28, 2019 12:46 pm
Reply tofrokjar
Sofy
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@frokjar

No just the URL of the forum. 


In case you want to say thank you 😊

We'd really appreciate and be thankful if you leave a good review on plugin page. This is the best way to say thank you to this project and support team.

 frokjar
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Sep 28, 2019 12:58 pm
Reply toSofySofy
Sofy
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@sofy

But you won't see the stats.... http://skolen.frokjar.ch/community


Sofy
 Sofy
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Sep 28, 2019 2:57 pm
Reply tofrokjar
Sofy
Sofy
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@frokjar

Please, one more time:

  • navigate to Dashboard > Forums > Forums admin page, click on "Save forums order and hierarchy" button.
  • navigate to Dashboard > Forums > Dashboard admin page click on the [Update Forums Statistic] and [Delete All Caches] buttons. 
  • if you have some cache plugins delete those plugins caches as well
  • also please delete server caches and check again (don't forget to press CTRL+F5 on frontend)

In case you want to say thank you 😊

We'd really appreciate and be thankful if you leave a good review on plugin page. This is the best way to say thank you to this project and support team.

 frokjar
(@frokjar)
Joined: 7 years ago

Eminent Member
Posts: 18
Sep 28, 2019 4:38 pm
Reply toSofySofy
Sofy
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@sofy

Sorry. No difference. Keeps saying 6 when there are only 3.


Sofy
 Sofy
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Sep 28, 2019 4:39 pm
Reply tofrokjar
Sofy
Sofy
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ok, @frokjar I see,

Please change the role of the user with info[at]gvectors email address to admin and let us know. 

 


In case you want to say thank you 😊

We'd really appreciate and be thankful if you leave a good review on plugin page. This is the best way to say thank you to this project and support team.

 frokjar
(@frokjar)
Joined: 7 years ago

Eminent Member
Posts: 18
Sep 28, 2019 5:29 pm
Reply toSofySofy
Sofy
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@sofy

Done!


Sofy
 Sofy
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Sep 30, 2019 1:25 pm
Reply tofrokjar
Sofy
Sofy
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@frokjar

Please let us know have you removed the account? 


In case you want to say thank you 😊

We'd really appreciate and be thankful if you leave a good review on plugin page. This is the best way to say thank you to this project and support team.

 frokjar
(@frokjar)
Joined: 7 years ago

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Posts: 18
Sep 30, 2019 2:30 pm
Reply toSofySofy
Sofy
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@sofy

No. But I had implemented a plugin that hides the menu partly. Disabled now.


 frokjar
(@frokjar)
Joined: 7 years ago

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Posts: 18
Sep 30, 2019 7:18 pm
Reply toSofySofy
Sofy
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@sofy

Are you not able to log in??


Sofy
 Sofy
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Oct 01, 2019 2:27 pm
Reply tofrokjar
Sofy
Sofy
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@frokjar,

I'm sorry, but not, we were not able to log in. Please reset the password and sent the new one to info[at]gvectors.com.


In case you want to say thank you 😊

We'd really appreciate and be thankful if you leave a good review on plugin page. This is the best way to say thank you to this project and support team.

Sofy
Posts: 5777
 Sofy
Admin
Translate ▼
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Swedish
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Finnish
Norwegian
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Oct 01, 2019 5:00 pm
(@sofy)
Support Team
Joined: 8 years ago

Hi @frokjar,

The issue is solved by our developers. Please check it. 

Don't forget to press CTRL+F5 (twice) before checking. 


In case you want to say thank you 😊

We'd really appreciate and be thankful if you leave a good review on plugin page. This is the best way to say thank you to this project and support team.

1 Reply
 frokjar
(@frokjar)
Joined: 7 years ago

Eminent Member
Posts: 18
Oct 01, 2019 11:39 pm
Reply toSofySofy
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Norwegian
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Romanian
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Indonesian
Malay
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Bulgarian
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@sofy

Perfect. Thanks! I have other questions, but I'll start another thread.


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