Ok, thanks

@Robert, please I purchased two addons yesterday and had to upload the unzip file using ftp (filezilla) after which I activated the addons but after t...

@robert thanks, will wpforo embedded addon be able to solve this problem permanently?, Also I noticed that I couldn't load other files formats like ...

Well it was keeping count of it before now and that's why I was surprised when it just started only keeping tab of active users only without any warn...

@andyteslaro Well, I tried all the steps, I was advised to take which I guess you are probably aware of at the moment but it didn't work in our case...

Thanks @softy and @Robert, I really appreciate the effort and help, you guys have solved the problem and I am really impressed, don't worry I will gi...

@robert Thanks, will do so now

i have done that, excluded the forum page and cleared the cache, i even have to clear the web browser but i am yet to get any response from what i hav...

@robert thanks, let me get on with your instructions, as for the forum link, here it is:

I have checked the topic and have gone through the configuration of the forum, here are the pictures of them  Opera-Snapshot_2020-07-25_122900_...

@sofy, thanks