Hi @sofy can you please get back to me? I'm surprised not hear back from you after the explaining what happened last week.

Hi @sofy i just got an email that my pro support order was complete? Is that just an automated email? Thank you.

Hi @sofy I paid for pro support using via PayPal using farrah.washash@gmail.com but would be great to get a refund please. Two days ago the devs deact...

@sofy thanks for verifying however I cannot just deactivate this plugin. I have paid for pro support and am waiting to hear back so we can find a solu...

@sofy SFTP access has been sent.

@sofy would it help to pay for pro support? I am really pressed for time to sort this out please. Thank you.

Hi there, just wanted to check if you had any luck with the issue. Cheers @sofy

@sofy thank you for providing an update. Sadly the issue still persists. I have allowed for plugin editing.

Hi @sofy were you able to login and review the issue?

@sofy you will now be able to login. Please try again

@sofy ok done. I’ve sent an email with the details.

@sofy thank you. I’ve sent them a new registration email. It’s coming from nspa.

@sofy you get the critical error page.  Screenshot-2024-11-05-at-11.15.10.png

Then when you edit any field (doesn't matter which one) on the profile settings page and click on Save Changes.  Screenshot-2024-11-05-at-11.1...

@sofy First you click to edit profile settings  Screenshot-2024-11-05-at-11.16.25.png