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[Closed] Differences in users statistics

General Discussions

Last Post by ayo365 5 years ago

3 Posts

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Posts: 29

ayo365

Topic starter

Feb 21, 2021 3:13 pm

(@ayo365)

Eminent Member

Joined: 5 years ago

good day everyone, trust you are all doing good, I just noticed a difference in members statistics, the front end is showing 786 members, while the backend is reporting active members: 1111, inactive members:820 while total members: 1920

so if only the active members show at the front end, then what I am expecting is 1111 and not 786 (which I don't even know where it is coming from since it is not part of the statistics from the backend)

so I will like to know if there is something wrong somewhere and how to get it fixed.

thanks.

2 Replies

Posts: 5636

Sofy

Admin

Feb 22, 2021 10:48 am

(@sofy)

Support Team

Joined: 8 years ago

Hi @ayo365,

Please navigate to Dashboard > wpForo > Dashboard admin page, click on the [Update Forums Statistic] and [Delete all Caches] buttons.

If you have some other cache plugins, please delete those plugins caches as well. Then press CTRL+F5 (twice) on the forum frontend before checking.

In case you want to say thank you 😊

We'd really appreciate and be thankful if you leave a good review on plugin page. This is the best way to say thank you to this project and support team.