[Solved] Usergroup cannot be updated for a user anymore?

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Last Post by Herwin 4 years ago

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Posts: 19

Herwin

Topic starter

Mar 03, 2021 12:14 pm

(@herwin)

Eminent Member

Joined: 5 years ago

Hi, (i think) since the last patch we cannot update the usergroup of existing members anymore. The user account page allows to select another group but after saving it we don't get an error but the group is not updated ...

Thanks!

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Posts: 10587

Robert

Admin

Mar 03, 2021 12:38 pm

(@robert)

Support Team

Joined: 9 years ago

Hi @herwin,

Please let me know the wpForo version you use and whether you have wpForo User Custom Fields addon installed or not.

If you have a cache plugin, please exclud forum page from caching.

In case you want to say thank you !)
We'd really appreciate and be thankful if you leave a good review on plugin page. This is the best way to say thank you to this project and support team.

Posts: 19

Herwin

Topic starter

Mar 03, 2021 2:25 pm

(@herwin)

Eminent Member

Joined: 5 years ago

Thanks @Robert,

We have version 1.9.5. We don't have the custom form fields plugin installed, and we already excluded all wpForo pages from caching some time ago (we use wp-optimize).

.... But I just found out the issue ;P ... The "website-url" of that user on the profile had a invalid value. I don't know how the user got that value in the field but when updating the profile it seems it rechecks the url and rejects the update. Changing the url field and the group worked like a charm. In the profile page you see the error only briefly in the top-right, but on the admin/dashboard I didn't see that message. So it seems there are different validations in place for the profile page and the website url field maybe?

Anyway, all is ok now.

thanks!