Hi!
I am not receiving any email notifications for posts needing moderation. Can confirm that email is working for subscriptions for new topics, etc. but I do not receive anything alerting me that a new topic is awaiting moderation. I have ensured that my email is correct in the admin email setting. Any help with troubleshooting or clarification on settings would be greatly appreciated!
- Make sure that the option to send email notifications for posts awaiting moderation is checked in your forum/moderation settings.
- Find the "Moderation" or "Notifications" section in your admin panel and check that notifications are enabled.
- Check your filters and spam folder
@zygzak thanks. I don’t see explicit settings for sending email notifications for posts awaiting moderation. Could you provide the path?
I do have all available notifications enabled and I am getting notifications for other things, just nothing for moderation (and I checked my spam folders as well).
Thanks for the help!
Just to follow up, when I go to Forums -> Moderation, I only see the listing of posts that require moderation. I don't see any options there for email notification.
When I go to Forums -> Settings -> Forum Notifications, all options are toggled on.
When I go to Settings -> Email Settings, I don't see any options for Moderation. All other settings appear correct and I (admin) receive notifications for new topics as selected. Do I need to enable "Notify Admins via Email on New Post" as well? I only want an email if I need to moderate, not one for every new post.
Should I be seeing a option to send email notifications for posts awaiting moderation in one of these menus?
Thanks!
Please use the "Forum Admins Email Addresses" option. It's located in the Dashboard > wpForo > Settings > Email Settings admin page. This documentation might be helpful as well: https://wpforo.com/docs/wpforo-v2/settings/email-settings/#from-name-and-email-address
@sofy Thanks! I checked these settings and all appears to be correct. If I turn on "notify admin of new topic/reply" I get those sent to the admin email address, so I *think* that part is all set correctly.
I am just not seeing any settings for moderation emails, and I have never received one of those.
Thanks for your help!
To enable admin email notifications for posts that need moderation, follow these steps (for WordPress users):
- Go to your WordPress Dashboard.
- Navigate to Settings > Discussion.
- Under the Other Comment Settings section, make sure the option "Email me whenever" is checked for "A comment is held for moderation".
- Save your changes.
This will ensure the admin is notified when content requires moderation. You can also customize settings to manage notifications as needed.
@clientwork Thank you! So the moderation emails are sent outside of wpforo, by Wordpress itself. I see. I do have that option checked though, so I remain stumped as to why I am not getting them!
I may have figured it out! The main admin email within Wordpress did not match my wpforo admin email address. I have changed it there. Hopefully this solves it!
Thank you @clientwork for providing the info that moderation was handled via Wordpress, not within wpforo as I thought!
