Limited Support
Our support team is currently on holiday from December 25, 2025 to January 7, 2026, and replies may be delayed during this period.
We appreciate your patience and understanding while our team is away. Thank you for being part of the wpForo community!
Merry Christmas and Happy Holidays! 🎄
Up until recently, I have had no problem adding new topics to my forum. This morning I tried to click the "Add Topics" button on a forum and nothing happened. I suspect it the issue may be related to another plugin but I am not sure. Any suggestions on how to quickly resolve this?
Hi @jcbridwe,
This is does other plugin affection. In most cases this is a cache or website optimization issue. Please deactivate recent installed / updated plugins, delete all caches and test it again. Also please leave your website URL to allow us check JS errors.
Thanks @robert - The site url is : https://www.starrpfra.com/ . I have cleared the cache in the browser and the problem persists. I will try running a healthcheck and deactivate any recently added plugins to see if I can get to the root of the problem. -JB
Hmmm, what do I need to do to open it? I can do that briefly. BTW - I did a Healthcheck and deactivated all plugins other than WP Foro. I was still not able to get the button working. -JB
OK, what do I need to do here? @anonymous20 or @robert, how can I open the forum so you can check using my url?
OK, I see that now. Is there a way to open my forum for you to view as @robert suggested? How can I fix the issue with users (in this caase it looks like me -the admin) being shown as 'Anonymous'? Why would it show me as 'Anonymous' in the first place? -JB
Something is damaged in database, user profile data are lost. Please navigate to Dashboard > Forums > Tools > Debug Tab, click on Tables Link and check Database Errors, then navigate to Dashboard > Forums > Dashboard and click these buttons, with following order:
- [Synch Users]
- [Delete Users Cache]
- [Reset Topic Statistic]
- [Delete All Caches]
Then delete website cache if you have other cache plugins and check it again.
OK, thanks! As soon as I went in to Tables, there was a red error message saying the tables were not present. I clicked 'Recheck Tables' and it fixed it. I now see all the users and can click the 'Add Topic' button. Thanks for your help@robert and @anonymous20!
