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Avatars Not Uploading

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aaronmckeon
Posts: 17
 aaronmckeon
Topic starter
March 10, 2022 4:47 pm
(@aaronmckeon)
Active Member
Joined: 4 months ago

I had a user report not being able to upload an avatar, and I have since been able to duplicate his issue.  When I upload his photo, it spins as if thinking and then refreshes the page, but no avatar.  It does not give an error message of any kind.  Attached please find my settings.  Can you assist?  Thanks.

-- Aaron

 avatar-settings.PNG
Forum Page URL
https://www.peakprosperity.com
wpForo Version
1.9.9.1
WordPress Version
5.9.1
Topic Tags
avatar issues avatar
9 Replies
dimalifragis
Posts: 1130
 dimalifragis
Beta Tester
March 10, 2022 7:45 pm
(@dimalifragis)
Noble Member
Joined: 2 years ago

Before uploading an avatar (since you can replicate it), press F12 and watch your browser console for errors.

If this is empty, enable debug to a log (for Wordpress) and check in there for errors.

Also wpForo tools have some tools to check for issues. Is that reporting anything?

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dimalifragis
Posts: 1130
 dimalifragis
Beta Tester
March 10, 2022 7:48 pm
(@dimalifragis)
Noble Member
Joined: 2 years ago

Also not sure if related or not (but you must fix it), your pages show an error:

GET https : // log. pinterest . com/?type=pidget&guid=byuLZGLNGFY0&tv=2021110201&event=init&sub=www&button_count=0&follow_count=0&pin_count=0&profile_count=0&board_count=0&section_count=0&lang=en&nvl=en-US&via=https : // peakprosperity . com/community/&viaSrc=canonical[HTTP/2 400 Bad Request 296ms]

 

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Chris
Posts: 1444
 Chris
Admin
March 11, 2022 10:35 am
(@chris)
Support Team
Joined: 12 months ago

Hi @aaronmckeon,

Uploading another JPEG image gives the same issue?

In case you want to say thank you !)
We'd really appreciate and be thankful if you leave a good review on plugin page. This is the best way to say thank you to this project and support team.

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aaronmckeon
Posts: 17
 aaronmckeon
Topic starter
March 11, 2022 11:58 am
(@aaronmckeon)
Active Member
Joined: 4 months ago

@dimalifragis, @chris:  This is the strangest thing.  I tried the following:

  • Checked console and logs and there is nothing unusual
  • Logged in as a different user and confirmed avatars can be uploaded
  • Tried uploading a completely different picture to the user in question and it worked
  • Tried saving the image as a PNG instead of JPG and it still did not work
  • Edited the photo to make it different, saved as a JPG, and it still did not work

There seems to be something about the picture of this guy's dog that wpForo just doesn't like!  Do you have any suggestions?  Thanks.

-- Aaron

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4 Replies
dimalifragis
 dimalifragis
Beta Tester
(@dimalifragis)
Joined: 2 years ago

Noble Member
Posts: 1130
March 11, 2022 12:29 pm
Reply toaaronmckeonaaronmckeon

@aaronmckeon Thers IS something wrong:

 

 

 2022-03-11-14_28_18-Home-Peak-Prosperity-—-Mozilla-Firefox.png
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Chris
 Chris
Admin
(@chris)
Joined: 12 months ago

Support Team
Posts: 1444
March 11, 2022 12:34 pm
Reply toaaronmckeonaaronmckeon

@aaronmckeon,

The Image resolution can be the reason, It can be so big that uploading is not available for it, you can use online tools to resize the image from Default big resolution to 1280x608px(example size). And try again.

In case you want to say thank you !)
We'd really appreciate and be thankful if you leave a good review on plugin page. This is the best way to say thank you to this project and support team.

Reply
aaronmckeon
 aaronmckeon
(@aaronmckeon)
Joined: 4 months ago

Active Member
Posts: 17
March 15, 2022 4:38 pm
Reply toChrisChris
aaronmckeon

@chris Resizing the image to 1280px wide did the trick.  Can you add a suggestion to your list to provide feedback to the end-user if their avatar exceeds some maximum resolution?  This might help avoid this issue in the future.  Thanks again for the help!

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Chris
 Chris
Admin
(@chris)
Joined: 12 months ago

Support Team
Posts: 1444
March 16, 2022 9:02 am
Reply toaaronmckeonaaronmckeon
Chris
aaronmckeon

@aaronmckeon,

It depends on how big is your PHP Memory Limit, To set a higher PHP Memory Limit you need to contact with your hosting.

You can check your PHP Memory Limit at Dashboard > Forums > Dashboard > Server Information field.

In case you want to say thank you !)
We'd really appreciate and be thankful if you leave a good review on plugin page. This is the best way to say thank you to this project and support team.

Reply
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