Apr 06, 2025 11:20 pm
As admin for my site, I have a curious "Forbidden" error (screenshot attached) when attempting to edit/update a particular existing post (link below), and so far it ONLY occurs with this individual post.
- If I go to edit the problem post, but don't actually make any changes, it saves and shows as "updated."
- If I copy the text and paste it into a "new" topic post, I receive the "Forbidden" error then as well.
- If I login as a "user" and then copy/paste the text into a new topic, I still get the "Forbidden" error.
- The "user" account is able to post topics, replies, and reply to the problem post.
However:
- As admin, I am able to post and edit new topics.
- As admin, I am able to post and edit replies to the problem post as well as others.
For troubleshooting I have done the following:
- Disabled ALL plugins, except wpforo
- FTP'd the account to ensure proper permissions for folders and files of the site.
- Reset the .htaccess file
- Cleared cache of the site as well as the browser
- I looked through wpForo's security settings, but didn't notice anything that would cause this error.
It seems as though there is something within the "text" that is causing this error, but I don't know what it could be. What other actions would you recommend that I attempt to correct this issue?
Spoiler
Problem Post Link
Spoiler
Source Code of Problem Post
<p><span style="font-size: 14pt;"><strong><span style="color: #ff0000;">** Notice to ALL Tenants **</span></strong></span></p>
<p><span style="font-size: 14pt;"><strong>ALL Maintenance Requests are to be submitted through Innago.</strong> </span></p>
<ul>
<li><strong>Web Portal:</strong> <a title="Innago Web Portal" href="https://my.innago.com" target="_blank" rel="noopener"> https://my.innago.com</a></li>
<li><strong>Mobile APP:</strong> <a title="Get the Tenant Innago App!" href="https://innago.com/tenant-app" target="_blank" rel="noopener"> https://innago.com/tenant-app</a> </li>
</ul>
<p> </p>
<p>The Innago reporting system allows Maintenance Requests to be properly reported and tracked. Which makes it easier for us to promptly follow through with maintenance requests that are received. While it is ok to discuss your maintenance issue here, DO NOT REQUEST THEM ON THIS FORUM. You will be directed to Innago to make your request. </p>
<p> </p>
<p><span style="font-size: 14pt;"><strong>Innago Maintenance Portal</strong></span> <br />Innago’s maintenance portal allows you to both submit maintenance requests and view their status.</p>
<p><strong>Creating a Maintenance Request via the Web Portal</strong></p>
<ol>
<li>Log into the Innago <a title="Innago Web Portal" href="https://my.innago.com" target="_blank" rel="noopener">Web Portal</a>.</li>
<li>From the Innago menu (on the left side of the screen), click on ‘Maintenance’.</li>
<li>In the middle of the screen you will see a form that you can fill out to submit a new maintenance request. (see attached picture)</li>
<li>You can select the category and type out the description of the request.</li>
<li>You can also upload images or videos of the maintenance issue (recommended).</li>
<li>Select ‘Yes’ or ‘No’ to grant maintenance personnel permission to enter the premises, if necessary. <br /><em>Typically, you will need to answer "Yes."</em></li>
<li>Click ‘Submit Request’ to send the request.</li>
</ol>
<div id="wpfa-315" class="wpforo-attached-file"><a class="wpforo-default-attachment" title="innago-maintenance-01.webp" href="//district49rentals.com/wp-content/uploads/wpforo/default_attachments/1743473053-innago-maintenance-01.webp" target="_blank" rel="noopener"><i class="fas fa-paperclip"></i> innago-maintenance-01.webp</a></div>
<p><span style="font-size: 14pt;"><strong>ALL Maintenance Requests are to be submitted through Innago.</strong> </span></p>
<ul>
<li><strong>Web Portal:</strong> <a title="Innago Web Portal" href="https://my.innago.com" target="_blank" rel="noopener"> https://my.innago.com</a></li>
<li><strong>Mobile APP:</strong> <a title="Get the Tenant Innago App!" href="https://innago.com/tenant-app" target="_blank" rel="noopener"> https://innago.com/tenant-app</a> </li>
</ul>
<p> </p>
<p>The Innago reporting system allows Maintenance Requests to be properly reported and tracked. Which makes it easier for us to promptly follow through with maintenance requests that are received. While it is ok to discuss your maintenance issue here, DO NOT REQUEST THEM ON THIS FORUM. You will be directed to Innago to make your request. </p>
<p> </p>
<p><span style="font-size: 14pt;"><strong>Innago Maintenance Portal</strong></span> <br />Innago’s maintenance portal allows you to both submit maintenance requests and view their status.</p>
<p><strong>Creating a Maintenance Request via the Web Portal</strong></p>
<ol>
<li>Log into the Innago <a title="Innago Web Portal" href="https://my.innago.com" target="_blank" rel="noopener">Web Portal</a>.</li>
<li>From the Innago menu (on the left side of the screen), click on ‘Maintenance’.</li>
<li>In the middle of the screen you will see a form that you can fill out to submit a new maintenance request. (see attached picture)</li>
<li>You can select the category and type out the description of the request.</li>
<li>You can also upload images or videos of the maintenance issue (recommended).</li>
<li>Select ‘Yes’ or ‘No’ to grant maintenance personnel permission to enter the premises, if necessary. <br /><em>Typically, you will need to answer "Yes."</em></li>
<li>Click ‘Submit Request’ to send the request.</li>
</ol>
<div id="wpfa-315" class="wpforo-attached-file"><a class="wpforo-default-attachment" title="innago-maintenance-01.webp" href="//district49rentals.com/wp-content/uploads/wpforo/default_attachments/1743473053-innago-maintenance-01.webp" target="_blank" rel="noopener"><i class="fas fa-paperclip"></i> innago-maintenance-01.webp</a></div>
