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[Solved] Forum database is not updated properly, administrator not allowed to access page

12 Posts
2 Users
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Posts: 94
Topic starter
(@janjan)
Estimable Member
Joined: 6 years ago

Hi, please would you reply to my enquiry, as my website is currently not functioning properly.

Thank you.

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Posts: 94
Topic starter
(@janjan)
Estimable Member
Joined: 6 years ago

Further investigations have shown that new tables have been created on 23.7.2024 but not by me. The plugin seems to be using wrong tables, probably created by the plugin itself. In stats it’s using the correct ones, but in all other places - wrong ones.

Could you please investigate the forum issue? Thank you

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Sofy
Posts: 4651
 Sofy
Admin
(@sofy)
Support Team
Joined: 7 years ago

Posted by: @janjan

If you need to access my site (I have also created an identical copy of the original site so you could test there) to troubleshoot, please let me know.

Yes, please send the admin login details to info[at]gvectors.com email address. I'll ask the developers to check the issue for you. 

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Posts: 94
Topic starter
(@janjan)
Estimable Member
Joined: 6 years ago

Our developer resolved the issue, new tables had been created by something or someone and he managed to make the necessary changes. I am not sure what had caused the issue in the first place and hope it does not repeat. If you need further info for your own plugin development, I am happy to share the insights.

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1 Reply
Sofy
 Sofy
Admin
(@sofy)
Joined: 7 years ago

Support Team
Posts: 4651

@janjan 

Sure, please provide us with more information.

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