AI Search

Classic Search

Search Phrase:

Search Type:

Advanced search options

Search in Forums:

Search in date period:

Sort Search Results by:

AI Assistant

Notifications

Clear all

[Closed] Forums disappear randomly, even for logged-in user

Clare · 2018-02-26T12:54:37Z

Hi,I have had this problem a few times now and can't see how to fix it.A member is added to my site and given the correct tags to access the forum by Convert Kit and Access Ally.95% of the time this works fine.Then - randomly - there will be a member who cannot see the forum link in the menu bar (it is hidden, even though I didn't set it up that way) and who gets redirected to the sign up page if they click a direct link from an email.They have EXACTLY the same user settings, tags and access as others who can happily surf and post. I have triple-checked this in the Wordpress user system.Any idea why? I've just added a lot of new members for a GDPR webinar I'm running and am getting complaints.Thanks,Clare

Summarize Topic

Page 3 / 3 Prev

How-to and Troubleshooting - wpForo 2.0

Last Post by Sofy 8 years ago

15 Posts

3 Users

0 Reactions

6,933 Views

RSS

Posts: 10

Clare

Topic starter

Translate ▼

Mar 03, 2018 1:22 am

(@clare)

Active Member

Joined: 8 years ago

I don't use a cache plugin.

Members who have previously posted in the forum get a WP Foro email saying when there has been a reply. But even if they log in first, when they click the link, it takes them to my member home page. The forum has disappeared for them.

This is only SOMETIMES and for SOME members.

Forum is here:

https://www.5minute.biz/

community/

Posts: 10

Clare

Topic starter

Translate ▼

Mar 03, 2018 1:24 am

(@clare)

Active Member

Joined: 8 years ago

I have now deleted forum caches but don't know what effect this will have? Thank you.

Posts: 10

Clare

Topic starter

Translate ▼

Mar 03, 2018 2:28 am

(@clare)

Active Member

Joined: 8 years ago

one member who has had this problem says it is now fixed.

Was it clearing the forum cache?

Why would this need doing and how often do I need to do it?

Thanks.

Clare

Posts: 5777

Sofy

Admin

Translate ▼

Mar 03, 2018 12:32 pm

(@sofy)

Support Team

Joined: 8 years ago

Cache is deleted automatically. We only recommend to delete Forum and users cache when you got some issue.

In case you want to say thank you 😊

We'd really appreciate and be thankful if you leave a good review on plugin page. This is the best way to say thank you to this project and support team.