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[Closed] Issue with forums periodically disappearing

DaveBoulden · 2023-04-21T14:19:36Z

We have an ongoing issue with registered users periodically getting an overall forums landing page with no forums shown. Each time this happens, I use the "Delete All Caches" button and the forums all magically appear again. I want to stop this happening altogether as it is damaging the reputation of the business when customers keep reporting they can't get into the forum. For context, this was happening much more often, so I turned off wpForo's internal caching (set "Enable Cache" to "No" in "Board Settings"). The WordPress site uses W3 Total Cache and I have set the following URL exceptions to the Page Caching as per the wpForo instructions: wp-.*.php index.php /community/ /participant/ /sign-up/ /sign-in/ /change-password/ However, somehow wpForo is still caching a blank overall forums page (or something similar) forcing us to have to use the Delete All Caches button each time a user reports the issue. So far, we cannot nail down the circumstances that cause this. Should I be adding more URL exceptions to W3 Total Cache? Is there any other settings I should be making to disable the wpForo internal cache? Could something else be storing some clashing information that wpForo uses for it's caching?

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DaveBoulden

Topic starter

Apr 24, 2023 12:47 pm

(@daveboulden)

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Joined: 2 years ago

I'm reassessing the W3TC signature at the bottom of the forum pages:

<!--
Performance optimized by W3 Total Cache. Learn more:  https://www.boldgrid.com/w3-total-cache/ 

Object Caching 966/1596 objects using redis
Page Caching using redis (Requested URI is rejected) 
Lazy Loading
Database Caching using redis (Request-wide modification query)

Served from: xxx.xxxxxxxxxxx.com @ 2023-04-24 13:07:14 by W3 Total Cache
-->

So it seems it is not caching the page, but Object Caching and Database Caching (into Redis) may still be happening on the forum pages. Is there any guide for exclusions to apply within Object and Database caching with wpForo?