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[Closed] Large number of users cannot attach images

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Wendell
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(@wendell)
Reputable Member
Joined: 9 years ago
[#5306]

Many, many users in my forum at https://rplstoday.com are currently complaining about attachments not attaching. They are able to upload an image, but when they click "Insert into post", there is a "working" message in the top right corner that never goes away and the attachment is never inserted into the post. Even after waiting several minutes. I've attached a screenshot from a user right after he clicked the "Insert into post" button. LOTS of people are having this problem right now.

I'm not sure if this is a problem with wpForo itself or with the Advanced Attachments addon.

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Robert
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(@robert)
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Joined: 3 months ago

Hi  Wendell,

If it works for one user and it doesn't for others it means this is a Browser or Device specific issue. We'll need more information. Please open a support topic on gVectors Support forum and provide more information about Browser, OS, Device they use. This is an Addon issue and you'll get better support on gVectors Support forum: https://gvectors.com/forum/


Wendell
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(@wendell)
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Joined: 9 years ago

Thanks Robert. I will post over there.

I agree that you'd think it was device-specific, but I have reports from users using various versions of Windows, iOS and even Ubuntu, using Chrome, Firefox, Edge and Safari that all have the same problem. I'm having a very hard time narrowing down the issue.

Anyway, I'll head over to the gVectors forum and see what we can figure out. Thanks!


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