[Closed] Problems with email link to create password

How-to and Troubleshooting

Last Post by Le Bear 2 years ago

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Posts: 61

Le Bear

Topic starter

May 02, 2023 8:55 am

(@le-bear)

Estimable Member

Joined: 8 years ago

Some users are reporting to me that, when they click on the link they receive by email, to create their password, after subscription, they are redirected to the connexion page, not the page to create their password. What's strange, is that it works for many, not for some.

Anything I can do about this ?

Thnaks for your help,

Bernard.

Topic Tags

email template

2 Replies

Posts: 3627

Chris

May 02, 2023 2:20 pm

(@chris)

Famed Member

Joined: 3 years ago

Hi @le-bear,

We have checked the email, and found that the link is changed in the template, and that can be the reason. User don't get wpForo default direct link but customized link, so you need to find what's the reason of that, it can be a plugin or a custom code or something else.

In case you want to say thank you !)
We'd really appreciate and be thankful if you leave a good review on plugin page. This is the best way to say thank you to this project and support team.