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problems with user registration

5 Posts
2 Users
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Posts: 17
Topic starter
(@steven007)
Eminent Member
Joined: 5 months ago

Hi,
Description of the problem:

1. The email confirmation option is enabled in the settings: The user receives a confirmation link via email - it works. If the user clicks on the activation link, they are redirected to the normal forum login page, meaning they cannot set a password and therefore cannot log in!

2. The manual activation by admin option is disabled in the settings: Nevertheless, all attempted registrations end up in the members admin panel for approval.

Thanks

Steven

4 Replies
Sofy
Posts: 5317
 Sofy
Admin
(@sofy)
Support Team
Joined: 7 years ago

Hi Steven,

Please leave your forum URL to allow us to check the issue.Β 

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3 Replies
(@steven007)
Joined: 5 months ago

Eminent Member
Posts: 17
(@steven007)
Joined: 5 months ago

Eminent Member
Posts: 17

the same problem exists by "reset-password"Β 

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Sofy
 Sofy
Admin
(@sofy)
Joined: 7 years ago

Support Team
Posts: 5317

@steven007Β 

Please see how your website works. We've recorded a video, you can find it below.Β 

This is definitely not an issue caused by wpForo. One of the other plugins is creating some redirections, which is likely causing the problem.

Please deactivate the plugins/theme one by one and check after each deactivation to find the problem maker.

Keep the cache plugin (if you have) deactivated during this testing process.

Don't forget to press Ctrl+F5(twice) on the frontend each time before checking.

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