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[Solved] problems with user registration

6 Posts
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(@steven007)
Eminent Member
Joined: 1 year ago
[#62595]

Hi,
Description of the problem:

1. The email confirmation option is enabled in the settings: The user receives a confirmation link via email - it works. If the user clicks on the activation link, they are redirected to the normal forum login page, meaning they cannot set a password and therefore cannot log in!

2. The manual activation by admin option is disabled in the settings: Nevertheless, all attempted registrations end up in the members admin panel for approval.

Thanks

Steven


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Sofy
Posts: 5774
 Sofy
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(@sofy)
Support Team
Joined: 8 years ago

Hi Steven,

Please leave your forum URL to allow us to check the issue. 


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(@steven007)
Joined: 1 year ago

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Hi @sofy,

here is the url: https://netz-familie.ch/sign-in/


(@steven007)
Joined: 1 year ago

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Sofy
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the same problem exists by "reset-password" 


Sofy
 Sofy
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(@sofy)
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@steven007 

Please see how your website works. We've recorded a video, you can find it below. 

This is definitely not an issue caused by wpForo. One of the other plugins is creating some redirections, which is likely causing the problem.

Please deactivate the plugins/theme one by one and check after each deactivation to find the problem maker.

Keep the cache plugin (if you have) deactivated during this testing process.

Don't forget to press Ctrl+F5(twice) on the frontend each time before checking.


(@steven007)
Joined: 1 year ago

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Sofy
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@sofy 

Our website works fine, but geoblocking was active in your country 🙂 . We were able to resolve the problem with registration, etc.; the cause was two other plugins. Thanks for your help.


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