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“Sorry, something is wrong with your data.” Error coming up whenever someone tries to register.

How-to and Troubleshooting

Last Post by Sofy 8 months ago

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Posts: 4

Collectorizing71

Topic starter

May 09, 2024 9:11 am

(@collectorizing71)

Active Member

Joined: 8 months ago

I’ve just installed wpforo on My Wordpress website. I’m very happy with it but no-one is able to register. Whenever they try to, and after they’ve added their preferred username and email address, they see a blank page that says “Sorry, something is wrong with your data.”

How do I fix this? It’s kind of useless having a forum if no one can register.

Thanks,

Jamie.

6 Replies

Posts: 1493

Tutrix

May 09, 2024 10:47 am

(@tutrix)

Noble Member

Joined: 5 years ago

Hi @collectorizing71

Did you set reCAPTCHA correctly?

https://wpforo.com/docs/wpforo-v2/settings/google-recaptcha/

visit my german wpForo Community > Tutrix.de
with lots of customization & modification, e.g. hover cards, topic/post preview on mouseover, chatbox and much more...

1 Reply

Collectorizing71

(@collectorizing71)

Joined: 8 months ago

Active Member

Posts: 4

May 09, 2024 12:45 pm

Reply to

Tutrix

@tutrix I have now. I think it may have helped

Posts: 4900

Sofy

Admin

May 09, 2024 12:35 pm

(@sofy)

Support Team

Joined: 7 years ago

It'd be better it you share the forum URL as well to allow us to better assist you.

In case you want to say thank you 😊
We'd really appreciate and be thankful if you leave a good review on plugin page. This is the best way to say thank you to this project and support team.

Posts: 4

Collectorizing71

Topic starter

May 09, 2024 12:44 pm

(@collectorizing71)

Active Member

Joined: 8 months ago

Forum url is https://collectorizing.com/community/

Posts: 4

Collectorizing71

Topic starter

May 09, 2024 10:41 pm

(@collectorizing71)

Active Member

Joined: 8 months ago

Now users are able to register but they don’t receive a confirmation email. Nothing in their spam folder either. Just no email at all. What causes that?

1 Reply

Sofy

Admin

(@sofy)

Joined: 7 years ago

Support Team

Posts: 4900

May 10, 2024 8:11 am

Reply to

Collectorizing71

@collectorizing71

Please read this FAQ: https://wpforo.com/community/faq/problems-with-user-registration-email/#post-40175

In case you want to say thank you 😊
We'd really appreciate and be thankful if you leave a good review on plugin page. This is the best way to say thank you to this project and support team.