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manuel-b3
Posts: 6
 manuel-b3
Topic starter
March 21, 2019 8:14 am
(@manuel-b3)
Active Member
Joined: 3 years ago

Hello,

our forum is going offline from time to time. I attached a picture with the error message. If i deactivate the wpForo Plugin, it will work again, but after a few days it is going offline again. 

The site title changes to the name of our hoster, so i allready asked them, but they don't have any answers.

 

I hope you can help me.

 

Manuel

Screenshot-2019-03-20-um-17.50.44.png
9 Replies
Anonymous20
Posts: 1602
 Anonymous20
March 21, 2019 8:23 am
(@anonymous20)
Noble Member
Joined: 6 years ago

This is not a message from wpForo or Wordpress.

This comes either from some other plugin or most probably from your hosting server. Could be a "masked/generic" error from the server.

What could give you more details is to enable standard Wordpress DEBUG to a LOG and check for fatal or other errors.

 

Sofy and BlackRaz liked
Robert
Posts: 8968
 Robert
Admin
March 22, 2019 9:20 pm
(@robert)
Support Team
Joined: 6 years ago

@manuel-b3,

Yes, this doesn't have direct relation to wpForo. Your server may be under attack or it's a poor hosting plan. Please let me know what hosting plan you use. It seems you need to change it.

In any case I recommend navigate to Dashboard > Forums > Tools > Debug > Tables admin page and check database problems.

In case you want to say thank you !)
We'd really appreciate and be thankful if you leave a good review on plugin page. This is the best way to say thank you to this project and support team.

manuel-b3
Posts: 6
 manuel-b3
Topic starter
July 26, 2019 12:49 pm
(@manuel-b3)
Active Member
Joined: 3 years ago

We spoke to our Hoster and upgraded our plan. They said the error does nothing have to do with the server.

Unfortunately the error occures again. And also some customers tell me, that they can't add a new topic. After they click on "New Topic", nothing happens.

I attached the Debug-Log.

Best regards,

Manuel

 

 

USER AGENT

 Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/75.0.3770.142 Safari/537.36
Web Server Apache
PHP Version 7.2.19-he.0
MySQL Version 5.6.43
PHP Max Post Size 256M
PHP Max Upload Size 256M
PHP Memory Limit 2048M
PHP DateTime Class Verfügbar
PHP cURL Module Verfügbar
Permalinks / mod_rewrite Verfügbar
GD and Image Functions Verfügbar
PHP imagick extension Verfügbar

 

 

No Problems Found in Database

Database Tables
wp_wpforo_accesses  |  Rows: 6  |  Status: OK
accessid int(10) unsigned   - PRI  
access varchar(255) utf8mb4_unicode_520_ci - UNI  
title varchar(255) utf8mb4_unicode_520_ci -    
cans longtext utf8mb4_unicode_520_ci -    
Indexes
PRIMARY accessid Un BTREE
access access Un BTREE
wp_wpforo_activity  |  Rows: 60  |  Status: OK
id bigint(20) unsigned   - PRI  
type varchar(60) utf8mb4_unicode_520_ci - MUL  
itemid bigint(20) unsigned   -    
itemtype varchar(60) utf8mb4_unicode_520_ci -    
itemid_second bigint(20) unsigned   -   0
userid bigint(20) unsigned   -   0
name varchar(60) utf8mb4_unicode_520_ci -    
email varchar(70) utf8mb4_unicode_520_ci -    
date int(10) unsigned   - MUL 0
content text utf8mb4_unicode_520_ci NULL    
permalink varchar(255) utf8mb4_unicode_520_ci -    
Indexes
PRIMARY id Un BTREE
type type 0 BTREE
type_objid_objtype type, itemid, itemtype 0 BTREE
type_objid_objtype_userid type, itemid, itemtype, userid 0 BTREE
date date 0 BTREE
wp_wpforo_forums  |  Rows: 22  |  Status: OK
forumid int(10) unsigned   - PRI  
title varchar(255) utf8mb4_unicode_520_ci -    
slug varchar(255) utf8mb4_unicode_520_ci - UNI  
description longtext utf8mb4_unicode_520_ci NULL    
parentid int(10) unsigned   - MUL 0
icon varchar(255) utf8mb4_unicode_520_ci NULL    
last_topicid int(10) unsigned   -   0
last_postid int(10) unsigned   - MUL 0
last_userid int(10) unsigned   -   0
last_post_date datetime   -   0000-00-00 00:00:00
topics int(11)   -   0
posts int(11)   -   0
permissions text utf8mb4_unicode_520_ci NULL    
meta_key text utf8mb4_unicode_520_ci NULL    
meta_desc text utf8mb4_unicode_520_ci NULL    
status tinyint(1) unsigned   - MUL 0
is_cat tinyint(1) unsigned   - MUL 0
cat_layout tinyint(1) unsigned   -   0
order int(10) unsigned   - MUL 0
color varchar(7) utf8mb4_unicode_520_ci -    
Indexes
PRIMARY forumid Un BTREE
UNIQUE SLUG slug Un BTREE
order order 0 BTREE
status status 0 BTREE
parentid parentid 0 BTREE
is_cat is_cat 0 BTREE
last_postid last_postid 0 BTREE
wp_wpforo_languages  |  Rows: 1  |  Status: OK
langid int(10) unsigned   - PRI  
name varchar(255) utf8mb4_unicode_520_ci - UNI  
Indexes
PRIMARY langid Un BTREE
UNIQUE language name name Un BTREE
wp_wpforo_likes  |  Rows: 26  |  Status: OK
likeid int(10) unsigned   - PRI  
userid int(10) unsigned   - MUL  
postid int(10) unsigned   -    
post_userid int(10) unsigned   -    
Indexes
PRIMARY likeid Un BTREE
userid userid, postid Un BTREE
userid_2 userid, postid Un BTREE
wp_wpforo_phrases  |  Rows: 663  |  Status: OK
phraseid int(10) unsigned   - PRI  
langid int(10) unsigned   - MUL  
phrase_key text utf8mb4_unicode_520_ci - MUL  
phrase_value text utf8mb4_unicode_520_ci -    
package varchar(255) utf8mb4_unicode_520_ci -   wpforo
Indexes
PRIMARY phraseid Un BTREE
lng_and_key_uniq langid, phrase_key Un BTREE
langid langid 0 BTREE
phrase_key phrase_key 0 BTREE
wp_wpforo_posts  |  Rows: 338  |  Status: OK
postid bigint(20) unsigned   - PRI  
parentid bigint(20) unsigned   - MUL 0
forumid int(10) unsigned   - MUL  
topicid bigint(20) unsigned   - MUL  
userid int(10) unsigned   - MUL  
title varchar(255) utf8mb4_unicode_520_ci NULL MUL  
body longtext utf8mb4_unicode_520_ci NULL MUL  
created datetime   - MUL 0000-00-00 00:00:00
modified datetime   -   0000-00-00 00:00:00
likes int(10) unsigned   -   0
votes int(11)   -   0
is_answer tinyint(1) unsigned   - MUL 0
is_first_post tinyint(1) unsigned   - MUL 0
status tinyint(1) unsigned   - MUL 0
name varchar(50) utf8mb4_unicode_520_ci -    
email varchar(50) utf8mb4_unicode_520_ci - MUL  
private tinyint(1) unsigned   - MUL 0
root bigint(20)   NULL MUL  
Indexes
PRIMARY postid Un BTREE
topicid topicid 0 BTREE
forumid forumid 0 BTREE
userid userid 0 BTREE
created created 0 BTREE
parentid parentid 0 BTREE
is_answer is_answer 0 BTREE
is_first_post is_first_post 0 BTREE
status status 0 BTREE
email email 0 BTREE
is_private private 0 BTREE
forumid_status forumid, status 0 BTREE
topicid_status topicid, status 0 BTREE
topicid_solved topicid, is_answer 0 BTREE
forumid_status_private forumid, status, private 0 BTREE
root root 0 BTREE
forumid_answer_first forumid, is_answer, is_first_post 0 BTREE
topicid_parentid topicid, parentid 0 BTREE
title title 0 FULLTEXT
body body 0 FULLTEXT
title_plus_body title, body 0 FULLTEXT
wp_wpforo_profiles  |  Rows: 3843  |  Status: OK
userid int(10) unsigned   - PRI  
title varchar(255) utf8mb4_unicode_520_ci -   member
username varchar(255) utf8mb4_unicode_520_ci -    
groupid int(10) unsigned   - MUL  
posts int(11)   - MUL 0
questions int(11)   -   0
answers int(11)   -   0
comments int(11)   -   0
site varchar(255) utf8mb4_unicode_520_ci NULL    
icq varchar(50) utf8mb4_unicode_520_ci NULL    
aim varchar(50) utf8mb4_unicode_520_ci NULL    
yahoo varchar(50) utf8mb4_unicode_520_ci NULL    
msn varchar(50) utf8mb4_unicode_520_ci NULL    
facebook varchar(255) utf8mb4_unicode_520_ci NULL    
twitter varchar(255) utf8mb4_unicode_520_ci NULL    
gtalk varchar(50) utf8mb4_unicode_520_ci NULL    
skype varchar(50) utf8mb4_unicode_520_ci NULL    
avatar varchar(255) utf8mb4_unicode_520_ci NULL    
signature text utf8mb4_unicode_520_ci NULL    
about text utf8mb4_unicode_520_ci NULL    
occupation text utf8mb4_unicode_520_ci NULL    
location varchar(255) utf8mb4_unicode_520_ci NULL    
last_login datetime   -   0000-00-00 00:00:00
online_time int(10) unsigned   NULL MUL  
rank int(10) unsigned   -   0
like int(10) unsigned   -   0
status varchar(8) utf8mb4_unicode_520_ci NULL MUL active
timezone varchar(255) utf8mb4_unicode_520_ci NULL    
is_email_confirmed tinyint(1)   - MUL 0
secondary_groups varchar(255) utf8mb4_unicode_520_ci NULL    
fields longtext utf8mb4_unicode_520_ci NULL    
Indexes
PRIMARY userid Un BTREE
groupid groupid 0 BTREE
online_time online_time 0 BTREE
posts posts 0 BTREE
status status 0 BTREE
is_email_confirmed is_email_confirmed 0 BTREE
wp_wpforo_subscribes  |  Rows: 51  |  Status: OK
subid bigint(20) unsigned   - PRI  
itemid bigint(20) unsigned   - MUL  
type varchar(50) utf8mb4_unicode_520_ci -    
confirmkey varchar(32) utf8mb4_unicode_520_ci - UNI  
userid bigint(20) unsigned   - MUL  
active tinyint(1) unsigned   -   0
user_name varchar(60) utf8mb4_unicode_520_ci -    
user_email varchar(60) utf8mb4_unicode_520_ci -    
Indexes
PRIMARY subid Un BTREE
fld_group_unq itemid, type, userid, user_email Un BTREE
confirmkey confirmkey Un BTREE
itemid_2 itemid 0 BTREE
userid userid 0 BTREE
wp_wpforo_topics  |  Rows: 109  |  Status: OK
topicid bigint(20) unsigned   - PRI  
forumid int(10) unsigned   - MUL  
first_postid bigint(20) unsigned   - MUL 0
userid int(10) unsigned   - MUL  
title varchar(255) utf8mb4_unicode_520_ci - MUL  
slug varchar(255) utf8mb4_unicode_520_ci - UNI  
created datetime   - MUL 0000-00-00 00:00:00
modified datetime   - MUL 0000-00-00 00:00:00
last_post bigint(20) unsigned   - MUL 0
posts int(11)   -   0
votes int(11)   -   0
answers int(11)   -   0
views int(10) unsigned   -   0
meta_key text utf8mb4_unicode_520_ci NULL    
meta_desc text utf8mb4_unicode_520_ci NULL    
type tinyint(4)   - MUL 0
solved tinyint(1)   - MUL 0
closed tinyint(1) unsigned   -   0
has_attach tinyint(1) unsigned   -   0
private tinyint(1) unsigned   - MUL 0
status tinyint(1) unsigned   - MUL 0
name varchar(50) utf8mb4_unicode_520_ci -    
email varchar(50) utf8mb4_unicode_520_ci - MUL  
prefix varchar(100) utf8mb4_unicode_520_ci - MUL  
tags text utf8mb4_unicode_520_ci NULL MUL  
Indexes
PRIMARY topicid Un BTREE
slug slug Un BTREE
forumid forumid 0 BTREE
first_postid first_postid 0 BTREE
created created 0 BTREE
modified modified 0 BTREE
type type 0 BTREE
status status 0 BTREE
email email 0 BTREE
is_private private 0 BTREE
own_private userid, private 0 BTREE
forumid_status forumid, status 0 BTREE
prefix prefix 0 BTREE
tags tags 0 BTREE
forumid_status_private forumid, status, private 0 BTREE
last_post last_post 0 BTREE
solved solved 0 BTREE
title title 0 FULLTEXT
wp_wpforo_tags  |  Rows: 52  |  Status: OK
tagid bigint(20) unsigned   - PRI  
tag varchar(255) utf8mb4_unicode_520_ci - UNI  
prefix tinyint(1) unsigned   - MUL 0
count int(10) unsigned   -   0
Indexes
PRIMARY tagid Un BTREE
tag tag Un BTREE
prefix prefix 0 BTREE
wp_wpforo_usergroups  |  Rows: 6  |  Status: OK
groupid int(10) unsigned   - PRI  
name varchar(255) utf8mb4_unicode_520_ci - UNI  
cans longtext utf8mb4_unicode_520_ci -    
description text utf8mb4_unicode_520_ci NULL    
utitle varchar(100) utf8mb4_unicode_520_ci -    
role varchar(50) utf8mb4_unicode_520_ci -    
access varchar(50) utf8mb4_unicode_520_ci -    
color varchar(7) utf8mb4_unicode_520_ci -    
visible tinyint(1) unsigned   - MUL 1
secondary tinyint(1) unsigned   - MUL 1
Indexes
PRIMARY groupid Un BTREE
UNIQUE_GROUP_NAME name Un BTREE
visible visible 0 BTREE
secondary secondary 0 BTREE
wp_wpforo_views  |  Rows: 0  |  Status: OK
vid int(10) unsigned   - PRI  
userid int(10) unsigned   - MUL  
topicid int(10) unsigned   - MUL  
created int(11)   -    
Indexes
PRIMARY vid Un BTREE
userid_2 userid, topicid Un BTREE
user_topic userid, topicid 0 BTREE
userid userid 0 BTREE
topicid topicid 0 BTREE
wp_wpforo_visits  |  Rows: 307  |  Status: OK
id bigint(20) unsigned   - PRI  
userid bigint(20) unsigned   - MUL  
name varchar(60) utf8mb4_unicode_520_ci -    
ip varchar(60) utf8mb4_unicode_520_ci - MUL  
time int(10) unsigned   - MUL  
forumid int(10) unsigned   - MUL  
topicid bigint(20) unsigned   - MUL  
Indexes
PRIMARY id Un BTREE
unique_tracking userid, ip, forumid, topicid Un BTREE
userid userid 0 BTREE
forumid forumid 0 BTREE
topicid topicid 0 BTREE
time time 0 BTREE
ip ip 0 BTREE
time_forumid time, forumid 0 BTREE
time_topicid time, topicid 0 BTREE
wp_wpforo_votes  |  Rows: 3  |  Status: OK
voteid int(10) unsigned   - PRI  
userid int(10) unsigned   - MUL  
postid int(10) unsigned   -    
reaction tinyint(4)   -   1
post_userid int(10) unsigned   -    
4 Replies
Sofy
 Sofy
Admin
(@sofy)
Joined: 4 years ago

Support Team
Posts: 4057
Sofy - Facebook Sofy - Twitter
July 27, 2019 8:46 am
Reply tomanuel-b3manuel-b3

Thank you @manuel-b3,

However, this information says nothing about the issue. We'll need the information from the  [ Errors & Issues ] tab. Please let us know if you see any issues there. 

Also please let us know if you see any issues in the error.log file from your website root and debug.log file from /wp-content/ directory.

 

In case you want to say thank you !)
We'd really appreciate and be thankful if you leave a good review on plugin page. This is the best way to say thank you to this project and support team.

Anonymous20
 Anonymous20
(@anonymous20)
Joined: 6 years ago

Noble Member
Posts: 1602
July 27, 2019 9:03 am
Reply toSofySofy
manuel-b3
Posted by: @sofy

Thank you @manuel-b3,

However, this information says nothing about the issue. We'll need the information from the  [ Errors & Issues ] tab. Please let us know if you see any issues there. 

Also please let us know if you see any issues in the error.log file from your website root and debug.log file from /wp-content/ directory.

 

@sofy could be also this:

"MySQL Version 5.6.43" ?

Sofy
 Sofy
Admin
(@sofy)
Joined: 4 years ago

Support Team
Posts: 4057
Sofy - Facebook Sofy - Twitter
July 27, 2019 9:07 am
Reply toAnonymous20Anonymous20
Sofy
manuel-b3

Hello @anonymous20,

On one of our test websites, there is the MySQL 5.6.44 version and there isn't such an issue. However, we'll check the 5.6.43 version as well. 

In case you want to say thank you !)
We'd really appreciate and be thankful if you leave a good review on plugin page. This is the best way to say thank you to this project and support team.

Anonymous20
 Anonymous20
(@anonymous20)
Joined: 6 years ago

Noble Member
Posts: 1602
July 27, 2019 9:10 am
Reply toSofySofy
Anonymous20
Sofy
manuel-b3
Posted by: @sofy

Hello @anonymous20,

On one of our test websites, there is the MySQL 5.6.44 version and there isn't such an issue. However, we'll check the 5.6.43 version as well. 

I posted that because i remember reading problems here with 5.6 versions and people stuck with that version because their hoster can't update/upgrade the mysql version.

Sofy liked
Anonymous20
Posts: 1602
 Anonymous20
July 27, 2019 9:09 am
(@anonymous20)
Noble Member
Joined: 6 years ago

Also it seems that site AND forum uses wp-rocket cache, and could also create problem. Just an idea.

No matter what some say, NO CACHE is working right with wpForo, WP-ROCKET included. Caching can create problems from harmless ones (showing old data) to major ones and conflicts.

 

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