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[Solved] Urgent Help, Site is down after update to 2.0

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Topic starter
(@percysgrowroom)
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Joined: 6 years ago

And yes updated to 8.0 PHP and the issue remains 

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dimalifragis
(@dimalifragis)
Joined: 5 years ago

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@percysgrowroom Did you enabled debug? Is it clear?

I do remember DB issues with your site a few months back, that were not resolved.

(@percysgrowroom)
Joined: 6 years ago

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@dimalifragis I have a busy weekend away from my pc mate so I haven't enabled it, and I'm not sure if the visitors of my site will be effected lol. Sorry man, I'm such a noob at this kind of thing. 

The dB issues a few months ago were not resolved and they seem to be the same as this 

dimalifragis
(@dimalifragis)
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@percysgrowroom Enabling debug to a log has nothing to do with visitors or the site.

And i'm surprised by the fact it is overlooked when suggestions are given for issues. This is the 1st step anyone must take after a big update or in case of issues.

Anyways, good luck and if there is anything i can help, feel free to ask here.

(@percysgrowroom)
Joined: 6 years ago

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@dimalifragis I'm heading home for a couple of hours now mate, so I will enable it like you suggested.

Where do I find the results? Will there be a file in my cpanel or something? Thanks for you help mate, I appreciate you taking the time to explain this to me 🙂 

dimalifragis
(@dimalifragis)
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@percysgrowroom Check for results after a few hours.

The results are in wp-content / debug . log file.

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Topic starter
(@percysgrowroom)
Noble Member
Joined: 6 years ago

does this help at all?

Warning: mysqli_real_connect(): (HY000/1203): User percysgr_wp03409 already has more than 'max_user_connections' active connections in /home/percysgr/public_html/wp-includes/wp-db.php on line 1753

User percysgr_wp03409 already has more than 'max_user_connections' active connections

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dimalifragis
(@dimalifragis)
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Posted by: @percysgrowroom

does this help at all?

Warning: mysqli_real_connect(): (HY000/1203): User percysgr_wp03409 already has more than 'max_user_connections' active connections in /home/percysgr/public_html/wp-includes/wp-db.php on line 1753

User percysgr_wp03409 already has more than 'max_user_connections' active connections

Ok, this is clear. It is a hosting issue, they MUST increase that number. All the rest they were telling you (the support at A2hosting) is fiction. ASK them what is the CURRENT limit? If it is HIGH enough, then some plugin you use is not doing a proper job.

Also (as gVectors support pointed out) do you use Simple Lightbox?

Also you have an other issue in your chat, as you probably see (a depreciated issue). What PHP version do you use?

 

RealAct
(@realact)
Joined: 7 years ago

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Posts: 238

@percysgrowroom the error message is SO clear. You definitely have the issue that has already been mentioned here and your host MUST fix it if you cannot do it yourself, fixing that is pretty easy and simple to do.

Do you have a dedicated server or regular hosting? If it is a dedicated server, I'll give you the exact easy instructions to get it fixed in 3 minutes. Otherwise, your host should know better. Tell them to please increase your mysql max_user_connections.

dimalifragis
(@dimalifragis)
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@realact That is already fixed and taken care.

(@percysgrowroom)
Joined: 6 years ago

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Posts: 1212

@realact they have increased to 300, but I feel as if that isn't enough... There is a link somewhere to my hosting, it's vps hosting from A2 hosting named Mach 16. I'm getting the feeling it's not the right one  for this kind of site and I need to find something new..... Lots of you guys have said they are no good

Posts: 1212
Topic starter
(@percysgrowroom)
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Joined: 6 years ago

enabled the debug in wp-config, ill let you know what happens later 🙂

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dimalifragis
(@dimalifragis)
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Posted by: @percysgrowroom

enabled the debug in wp-config, ill let you know what happens later 🙂

No need, i can see it 🙂

Posts: 1212
Topic starter
(@percysgrowroom)
Noble Member
Joined: 6 years ago
Posted by: @dimalifragis

If it is HIGH enough, then some plugin you use is not doing a proper job.

I was thinking its a plug in issue, but not sure how to identify whihc one

Posted by: @dimalifragis

do you use Simple Lightbox?

no mate, i dont know what that is, I dont use that plug in

Posted by: @dimalifragis

Also you have an other issue in your chat, as you probably see (a depreciated issue). What PHP version do you use?

yes i have issues with my chat but not sure what they are right now, i am on php 8.0

 

Thanks for all your help man!! I really appreciate it, and thank you fro your time too! Nice one mate 

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dimalifragis
(@dimalifragis)
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no mate, i dont know what that is, I dont use that plug in

Posted by: @dimalifragis

Also you have an other issue in your chat, as you probably see (a depreciated issue). What PHP version do you use?

yes i have issues with my chat but not sure what they are right now, i am on php 8.0

Ask the chat plugin developer for a fix about the depreciated issue.

dimalifragis
Posts: 2611
(@dimalifragis)
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Joined: 5 years ago

Ok, then just ask your hoster what is the CURRENT limit that you exceed (show them the log).

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(@percysgrowroom)
Joined: 6 years ago

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Posts: 1212

@dimalifragis They said they have increased it, ill wait for the debug log and see what the score is then ill ask them about my current limit. They ave only told me they have increased it. 

Ill keep you infomred mate and see what the score is with the chat plug in too, thaks as always mate! 

 

dimalifragis
(@dimalifragis)
Joined: 5 years ago

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Posts: 2611
Posted by: @percysgrowroom

@dimalifragis They said they have increased it, ill wait for the debug log and see what the score is then ill ask them about my current limit. They ave only told me they have increased it. 

Ill keep you infomred mate and see what the score is with the chat plug in too, thaks as always mate! 

 

No, the question is WHAT IS THE CURRENT NUMBER. Because if it is already high, the issue lies elsewhere.

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