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[Solved] Users can’t access their profile/account pages

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airammontessori
Posts: 16
Topic starter
(@airammontessori)
Eminent Member
Joined: 1 year ago

Hi there,

Following this discussion:

https://wordpress.org/support/topic/users-cant-access-their-profile-account-pages/#post-16028590

Running WpForo 2.0.9. I looked at your screenshot above.
I don’t even have a secondary user group myself (please see attached screenshot).
https://ibb.co/dGJzZ8H

My users can’t subscribe to a topic and don’t have access to  https://www.formationairammontessori.com/participant/username/subscriptions/  page. They got an error message: “you’re not allowed to view this page”.

I ran the sync process to no avail.

Could you point me to the right parameter please?

Thanks a lot.

wpForo Version
2.0.9
WordPress Version
6.0.2
Topic Tags
2 Replies
Robert
Posts: 9912
Admin
(@robert)
Support Team
Joined: 7 years ago

@airammontessori,

The secondary usergroup is not required. So you can ignore it.

First, please check the database issues in wpForo > Tools > Database Tables Tab

Then, check the usergroups permissions. Go to Dashboard > wpForo > Usergroups admin page, edit all usergroups (excerpt the Guest) and enable the following options:

airammontessori
Posts: 16
Topic starter
(@airammontessori)
Eminent Member
Joined: 1 year ago

Yeah that worked. All thoses parameters were unticked. Thanks again.