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wpForo Critical Error

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Posts: 10
Topic starter
(@mabutho-ndlela)
Active Member
Joined: 3 years ago

I have just experienced a critical error on my wpForo Forum Page. The rest of the website is owk except for the woForo Page. How do I resolve this issue urgently? URL WordPress › Error (riskforesights.com)

12 Replies
Sofy
Posts: 4900
 Sofy
Admin
(@sofy)
Support Team
Joined: 7 years ago

Hi,

This article should be helpful for you:  https://kinsta.com/knowledgebase/there-has-been-a-critical-error-on-your-website/   

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Posts: 10
Topic starter
(@mabutho-ndlela)
Active Member
Joined: 3 years ago

Hi there, unfortunately this is not helping as the critical error is only limited to wpForo Plugin Front Page and Backend. Wordpress has advised that the issue is with wpForo and you will need to resolve it from your side.  See attached response from Wordpress. It will also appear I received an attached on the page from a fake user that started adding unauthourised topics in Chinese (I actually received over 50 of these spam topics added on the forum).

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Posts: 10
Topic starter
(@mabutho-ndlela)
Active Member
Joined: 3 years ago

@sofy, I responded to your reply as per above but now you have gone quite. Please advise if I will be getting assistance as my wpforo plugin and addons are still not working?

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3 Replies
Sofy
 Sofy
Admin
(@sofy)
Joined: 7 years ago

Support Team
Posts: 4900

@mabutho-ndlela 

I've already asked the developers about this issue. I'll update this topic once I get a response from them. 

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(@mabutho-ndlela)
Joined: 3 years ago

Active Member
Posts: 10

@sofy Thank you for the update

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Sofy
 Sofy
Admin
(@sofy)
Joined: 7 years ago

Support Team
Posts: 4900

@mabutho-ndlela

This is not a wpForo issue. The problem may be caused by either a conflict with the theme or incorrect installation of wpForo files.

In any case, we'll need the admin login details to check for conflicts. Please send the admin login details to info[at]gvectors.com. I'll ask the developers to check the issue for you.

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Posts: 10
Topic starter
(@mabutho-ndlela)
Active Member
Joined: 3 years ago

I will send you the login details to check the conflicts but I doubt this is the case as the Plugin has been working ever since I installed it with no issues.This only happened when a spam user posted several topics on the platform without me approving the topics he was posting

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3 Replies
Sofy
 Sofy
Admin
(@sofy)
Joined: 7 years ago

Support Team
Posts: 4900

@mabutho-ndlela 

Please rename the wp-content/plugins/wpforo/ folder using FTP and inform us once it's done.

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(@mabutho-ndlela)
Joined: 3 years ago

Active Member
Posts: 10

@sofy hello there, we have renamed the plugin as requested. Please advise when you have resolved the issue

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Sofy
 Sofy
Admin
(@sofy)
Joined: 7 years ago

Support Team
Posts: 4900

Thank you, @mabutho-ndlela 

Please wait a bit. I'll update the topic soon. 

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