User roles don't sy...
 
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[Solved] User roles don't synchronize

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Posts: 94
Topic starter
(@vanessa)
Estimable Member
Joined: 6 months ago

I have wpForo set to automatically synchronize the user roles.

It was working up until now, but recently stopped working, and user roles are no longer sync'd at all.

I've tried clearing the user cache, clearing all caches, changing the roles multiple times, toggling sync on an offer, restarting PHP, clearing the site cache. All to no avail.

We have the same issue across multiple sites.

I believe this is caused by the wpForo 2.3.1 update.

I notice that the changelog says you fixed synchronization issues, but I think whatever code was changed introduced the sync issues we're experiencing.

Can you please take a look?

This is a fairly critical issue for us.

Thanks

8 Replies
Sofy
Posts: 4318
 Sofy
Admin
(@sofy)
Support Team
Joined: 6 years ago

We'll check and get back to you soon. 

7 Replies
Sofy
 Sofy
Admin
(@sofy)
Joined: 6 years ago

Support Team
Posts: 4318

Could you please send the admin login details to info[at]gvectors.com email address? I'll ask the developers to check the issue for you.

(@vanessa)
Joined: 6 months ago

Estimable Member
Posts: 94

@sofy Thanks!

I've sent over the credentials for our staging website where the issue repros (repros in both production and staging)

Sofy
 Sofy
Admin
(@sofy)
Joined: 6 years ago

Support Team
Posts: 4318

We'll check and get back to you soon. 

Robert
Admin
(@robert)
Joined: 8 years ago

Support Team
Posts: 10503

Hi @vanessa,

Thank you for the access. We've made a small change in the wpForo file. Could you please test and let us know whether the issue is resolved.

(@vanessa)
Joined: 6 months ago

Estimable Member
Posts: 94

@robert Thanks, this change seems to have resolved the issue. I'm able to switch roles and the usergroup will automatically change.

I assume the change will also apply to syncing roles?

 

Will this change be released in the official version of wpForo? (So I can update to fix production sites too)

Robert
Admin
(@robert)
Joined: 8 years ago

Support Team
Posts: 10503

Hi @vanessa,

Yes, we'll add this change in the next wpForo version and release within next few days.

(@vanessa)
Joined: 6 months ago

Estimable Member
Posts: 94

@robert Brilliant, thank you for such a speedy response! 🙏