Hi,
We are currently experiencing an issue with the forum hosted on our website apps2fusion.com, which is primarily used for addressing training-related queries. Over the past few days, the forum has not been loading properly.
To troubleshoot, we have taken the following steps:
1.Restarted the server
2.Updated the forum plugin
Unfortunately, despite these, the issue remains unresolved. I have attached a screenshot for your reference.
We kindly request your technical assistance to help resolve this problem as soon as possible.
Your prompt response and support would be greatly appreciated.
@sofy
Hi,
did check added the required mentions, still an issue.
Please help us resolve this issue.
and also exclude all wpForo pages from WP Rocket Cache
read >> wpForo and Cache Plugins
use both Options = with and without (.*)/
only with (.*)/ seems not to work correctly with wpForo
Example
/community/ /community/(.*)/
@tutrix
Hi,
did check added the required mentions, still facing the same issue.
Please help us resolve this issue.
Well, WP Rocket is still active on the community site.
Look at the source code at the bottom and you will see this line
<!-- This website is like a Rocket, isn't it? Performance optimized by WP Rocket. Learn more: https://wp-rocket.me - Debug: cached@1727763810 -->
Also the errors @sofy mentioned are still there > see attachment
Clear the WP Rocket cache
Deactivate the ToolTips plugin for testing
And then check the page again.
Clear the WP Rocket cache
Deactivate the ToolTips plugin for testing
Please record a full-screen video where we can see you're doing these steps.
Hi,
Please find attached the full-screen video recording of the steps we have performed. Unfortunately, the issue remains unresolved. We would greatly appreciate your assistance in helping us resolve this matter.
Thank you for your support and prompt attention to this issue.
The issue doesn't have any relation to the wpForo plugin. Please see the attached screenshot.
This kind of issue is usually caused by either conflict with other plugins or the active theme. Please deactivate the plugins/theme one by one and check after each deactivation to find the problem maker. Firstly, deactivate the recently installed/updated plugins.
Keep the cache plugin (if you have) deactivated during this testing process.
Don't forget to press Ctrl+F5(twice) on the frontend each time before checking.
Everything was working smoothly until then, but currently, the forum is not loading.
Please note that the tooltip plugin has been in use for a while, and we have never faced this type of issue before. I’m concerned that something may have changed suddenly, causing it to impact the forum’s functionality.
Could you please assist in identifying the cause of this issue? Any insights would be greatly appreciated to resolve this promptly.
Thank you for your attention to this matter.
Please read my answer above:
This kind of issue is usually caused by either conflict with other plugins or the active theme. Please deactivate the plugins/theme one by one and check after each deactivation to find the problem maker. Firstly, deactivate the recently installed/updated plugins.