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Suggestion Assistance Required for Forum Loading Issue on apps2fusion.com

8 Posts
3 Users
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Posts: 4
Topic starter
(@apps2fusion)
Active Member
Joined: 1 week ago

Hi,
We are currently experiencing an issue with the forum hosted on our website apps2fusion.com, which is primarily used for addressing training-related queries. Over the past few days, the forum has not been loading properly.

To troubleshoot, we have taken the following steps:
1.Restarted the server
2.Updated the forum plugin

Unfortunately, despite these, the issue remains unresolved. I have attached a screenshot for your reference.

We kindly request your technical assistance to help resolve this problem as soon as possible.

Your prompt response and support would be greatly appreciated.

7 Replies
Sofy
Posts: 4682
 Sofy
Admin
(@sofy)
Support Team
Joined: 7 years ago

Hi,

Please check for any console errors. You can do this by pressing F12 to open the developer tools, then, navigate to the console tab. After clicking the 'Load more topics' button, any errors will be displayed there.

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1 Reply
(@apps2fusion)
Joined: 1 week ago

Active Member
Posts: 4

@sofy 
Hi,
did check added the required mentions, still an issue.
Please help us resolve this issue.

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Tutrix
Posts: 1445
(@tutrix)
Noble Member
Joined: 4 years ago

@apps2fusion 

and also exclude all wpForo pages from WP Rocket Cache

read >> wpForo and Cache Plugins

use both Options = with and without (.*)/
only with (.*)/ seems not to work correctly with wpForo

Example

/community/
/community/(.*)/
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4 Replies
(@apps2fusion)
Joined: 1 week ago

Active Member
Posts: 4

@tutrix 
Hi,
did check added the required mentions, still facing the same issue.
Please help us resolve this issue.

Reply
Tutrix
(@tutrix)
Joined: 4 years ago

Noble Member
Posts: 1445

@apps2fusion 

Well, WP Rocket is still active on the community site.
Look at the source code at the bottom and you will see this line

<!-- This website is like a Rocket, isn't it? Performance optimized by WP Rocket. Learn more:  https://wp-rocket.me  - Debug: cached@1727763810 -->

Also the errors @sofy mentioned are still there > see attachment

Clear the WP Rocket cache
Deactivate the ToolTips plugin for testing

And then check the page again.

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(@apps2fusion)
Joined: 1 week ago

Active Member
Posts: 4

@tutrix 

Hi 

we have followed the steps but still the issue persist.

 

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Sofy
 Sofy
Admin
(@sofy)
Joined: 7 years ago

Support Team
Posts: 4682

@apps2fusion 

Clear the WP Rocket cache
Deactivate the ToolTips plugin for testing

Please record a full-screen video where we can see you're doing these steps.

Reply