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Forum data missing on front end. Blank forum page.

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redrover61
Posts: 17
 redrover61
Topic starter
March 8, 2022 9:20 pm
(@redrover61)
Active Member
Joined: 6 months ago

I cannot get any forum data to appear on the front end. I get the menu bar at the top and the footer area but the middle section for forum information is blank. Sometimes it will just be blank like here , sometimes it will say I don't have permissions like here , even though I am logged in as super admin (yes this is a multisite), and sometimes I will get a 404 page missing error. I checked accesses and sometimes it's blank like here , and sometimes it has the default settings like here. Same thing with user groups, sometimes it has data, others it shows nothing.

I have 3 categories and 3 topics and nothing on the front end. I have also installed a brand new WordPress instance with nothing else installed and I get the same results.

My host is CloudJiffy and this is the only Cluster configuration they have available, they have a standalone server configuration and the forum works fine on it but I require the cluster configuration.

I have also checked on two other hosts, ToggleBox and Layershift, and it's the same on them as well. Works on a standalone server but not a cluster config. I have also tried Lightspeed servers and NGINX servers which resulted in the same.

I have been working on this for 3 weeks with my host and that resulted in them denying any accountability. Their final say in the matter was it's a 3rd party plugin issue so take it up with WPForo so, here I am. Any help would be greatly appreciated.

Forum Page URL
https://dot.photos/community-2/
wpForo Version
1.9.9.1
WordPress Version
5.9.1
PHP Version
8.0.15
MySQL version
8.0.15
Topic Tags
cache cache issue
10 Replies
Chris
Posts: 1440
 Chris
Admin
March 9, 2022 9:53 am
(@chris)
Support Team
Joined: 12 months ago

Hi @redrover61,

please send admin access to info[at]gvectors.com, in the email provide this topic and let me know here that you have sent the email, We need to check your website.

In case you want to say thank you !)
We'd really appreciate and be thankful if you leave a good review on plugin page. This is the best way to say thank you to this project and support team.

Reply
1 Reply
redrover61
 redrover61
(@redrover61)
Joined: 6 months ago

Active Member
Posts: 17
March 9, 2022 3:30 pm
Reply toChrisChris

@chris Hi Chris, thanks for the quick reply. I have emailed login credentials to you as requested.

Reply
dimalifragis
Posts: 1123
 dimalifragis
Beta Tester
March 9, 2022 10:41 am
(@dimalifragis)
Noble Member
Joined: 2 years ago

I see everything OK.

https://dot.photos/community/

 

But you have TWO urls, /community/ and /community-2/ and the second doesn't work.

You have done something wrong.

 

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Chris
Posts: 1440
 Chris
Admin
March 10, 2022 11:23 am
(@chris)
Support Team
Joined: 12 months ago

Hi @redrover61,

This is cache issue, I have deactivated LiteSpeed Plugin, but it didn't make changes, I guess you have server side cache as well, You need to disable server side cache, if you don't know how to do that yourself, you can ask your hosting.

In case you want to say thank you !)
We'd really appreciate and be thankful if you leave a good review on plugin page. This is the best way to say thank you to this project and support team.

Reply
3 Replies
redrover61
 redrover61
(@redrover61)
Joined: 6 months ago

Active Member
Posts: 17
March 10, 2022 2:10 pm
Reply toChrisChris

@chris Hi, thanks for looking. I will get with them and have them disable server side cache. Thanks.

Reply
redrover61
 redrover61
(@redrover61)
Joined: 6 months ago

Active Member
Posts: 17
March 11, 2022 6:11 am
Reply toChrisChris

@chris I have disabled any cache on the servers. Didn't make any difference. I did notice that if I delete all cookies I can see 2 of the 3 categories on the front end temporarily. Once I do anything, IE: click on a topic or try to create a topic, it goes back to being blank. And like I said earlier this happens even when I start up a new server instance with nothing on it but a new WordPress install, a new Divi theme install and WPForo. Pretty strange, like something is blocking only that data. Do you have any more ideas?

Reply
Chris
 Chris
Admin
(@chris)
Joined: 12 months ago

Support Team
Posts: 1440
March 11, 2022 12:18 pm
Reply toredrover61redrover61
Chris

@redrover61,

We are checking your website to find from where is the issue coming. We need higher access in your website as we cannot add new plugin in your website, and cannot edit plugins.

Have you tried other cache plugins before Lite Speed Cache Plugin? If yes, please provide what cache plugins you have tried on your website.

In case you want to say thank you !)
We'd really appreciate and be thankful if you leave a good review on plugin page. This is the best way to say thank you to this project and support team.

Reply
redrover61
Posts: 17
 redrover61
Topic starter
March 11, 2022 7:49 pm
(@redrover61)
Active Member
Joined: 6 months ago

@chris

I have changed your credentials to super admin. And no I haven't used any other cache solutions. That lightspeed plugin actually came with the package install.

Reply
2 Replies
Chris
 Chris
Admin
(@chris)
Joined: 12 months ago

Support Team
Posts: 1440
March 12, 2022 1:18 pm
Reply toredrover61redrover61

@redrover61,

The issue comes from LiteSpeed (not plugin) server side caching, not from wpForo, contact to your hosting, we cannot do anything from our side for a fix.

Also Check this: https://www.litespeedtech.com/open-source/litespeed-sapi/php

In case you want to say thank you !)
We'd really appreciate and be thankful if you leave a good review on plugin page. This is the best way to say thank you to this project and support team.

Reply
redrover61
 redrover61
(@redrover61)
Joined: 6 months ago

Active Member
Posts: 17
March 12, 2022 9:54 pm
Reply toChrisChris
redrover61

@chris

I am not familiar with LSAPI and have forwarded your response back to my host.  I have access to the Litespeed ADC servers and the Litespeed  web servers and the cache on both have nothing configured in them so it is not using that cache. It does however have some settings for the LSAPI but it's not as simple as a enable/disable setting so I wouldn't know what to put in there to disable that.

Reply
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