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[Solved] Forum Falsely Appears to Have Unread Messages

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Eva
Posts: 6
 Eva
Topic starter
November 23, 2019 12:36 am
(@eva)
Active Member
Joined: 3 years ago

Hello there!

We just migrated to your forum software and really appreciate the features we now have access to.  However, there is something happening with Sub Forums that I don't understand.

I am using Simplified Layout for the forums.

When I create a Parent Forum with a Sub Forum, if I create a post in the Sub Forum the Parent Forum becomes highlighted immediately for me. 

There are no unread posts and there is no way to clear the Parent Forum from appearing to have unread posts. 

I will put a screenshot below.  I created Topic #1 in the Sub Forum.  If I check unread posts there are none.  Even if I go back and click on the topic in the sub forum it will still not make the highlighted parent forum go back to normal.

We would like to use the Sub Forums feature in our forum to make it more efficient, but with the Parent forum always appearing to have unread posts it is confusing for our forum participants.

Thank you!

Eva

 Parent-Forum-Highlight.png
pete liked
5 Replies
Sofy
Posts: 4057
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 Sofy
Admin
November 23, 2019 8:18 am
(@sofy)
Support Team
Joined: 4 years ago

Hi Eva,

We're going to check the issue. I'll update the topic asap. 

In case you want to say thank you !)
We'd really appreciate and be thankful if you leave a good review on plugin page. This is the best way to say thank you to this project and support team.

3 Replies
Eva
 Eva
(@eva)
Joined: 3 years ago

Active Member
Posts: 6
December 2, 2019 10:32 pm
Reply toSofySofy

@sofy

Thank you for looking into this!  We are currently using a few Sub Forums and our members are already asking why the Parent Forum appears to have unread messages when there are none.

Any updates on this bug?

 

 

Sofy
 Sofy
Admin
(@sofy)
Joined: 4 years ago

Support Team
Posts: 4057
Sofy - Facebook Sofy - Twitter
December 6, 2019 3:14 pm
Reply toEvaEva
Sofy

@eva

yes we see the issue. The developers will check the issue in the next version. 

Currently, you want you can disable the Forum and Topic Viewers Tracking feature until the update. 

More info here: https://wpforo.com/community/wpforo-announcements/wpforo-1-5-4-is-released/#post-19994

In case you want to say thank you !)
We'd really appreciate and be thankful if you leave a good review on plugin page. This is the best way to say thank you to this project and support team.

Eva liked
Eva
 Eva
(@eva)
Joined: 3 years ago

Active Member
Posts: 6
December 6, 2019 7:38 pm
Reply toSofySofy
Eva
Sofy

@sofy

Thank you Sofy 😊 I will keep an eye out for the next version.

Eva
Posts: 6
 Eva
Topic starter
February 8, 2020 10:25 pm
(@eva)
Active Member
Joined: 3 years ago

Just installed the new version update and it fixed the bug for us.  Thank you!

Robert liked
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  Forum Statistics
21 Forums
9,930 Topics
50.2 K Posts
13 Online
47.8 K Members

Latest Post: Editors assign users to groups Our newest member: audienceone540 Recent Posts Unread Posts Tags

Forum Icons: Forum contains no unread posts Forum contains unread posts

Topic Icons: Not Replied Replied Active Hot Sticky Unapproved Solved Private Closed

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