Hello friends, for a month or two in the statistics of the forum they lowered the number of members.
Now I'm 437 and it doesn't go up.
However, in forum users, 536 subscribers appear.
Who knows why this error?
Hello friends, for a month or two in the statistics of the forum they lowered the number of members.
Now I'm 437 and it doesn't go up.
However, in forum users, 536 subscribers appear.
Who knows why this error?
Hi @franricht,
You can try this
1) Go to Forum Dashboard
2) Under Forum Maintenance, click
"Update User Statistics"
"Update Topics Statistic"
"Update Forum Statistics"
3) Also you can try the Role-Usergroup Synchronization
Forums > Settings > Features >
Then on the Role-Usergroup Synchronization, select YES.
4) Then on the Front End, click Control F5 twice.
Hope that updates and syncs the actual member count for you. 🙂
Nothing, I've tried both and it's still the same.
It doesn't work.
It's probably my fault, I would touch something in the forum users and now I don't know what it is.
If you have cache plugins installed please delete those plugin caches and check again.
In any case please don't forget to delete all caches and press CTRL+F5(twice) on the frontend before checking.
Dont have cache plugins activated, Gone through all the steps and stay the same
Please navigate to the Dashboard > Forums > Members admin page to see the inactive users. Those inactive users do not include in the total members count. The members who are not displayed in the Members list are inactive users. Currently, they are just registered and don't confirm the account yet. The reason is not completed registration. Such members not considered as a user.
We separate active and inactive members. That allows us to see that the users do not activate the account and if we want we can delete those accounts to clean the website.
You are absolutely right!
It's the inactive users.
Such a simple thing and I didn't even realize it.
Thank you, thank you and thank you Alvina!
You should use the following hook, to remove the "only active users" restriction for members list and members count in statistic you should use the new hook with this parameter
add_filter('wpforo_display_members_status', function ( $status ){ return array('active', 'inactive', 'banned'); });
Once you put this hook in your active WordPress theme functions.php, you should navigate to Dashboard > Forums > Dashboard and click the [Delete All Caches] button. If you have a WordPress child theme, you should only put this code in the child theme functions.php file.
thanks for the info.
What I would like is a forum option to be able to resend the confirmation email so that users can see it and become active.
