I have a bit of an urgent issue.
Some of my students can't see the forum. This is a new membership site for music education.
As admin I am able to see the forum, using my test account I can see the forum.
I checked to see their WP user roles and they are the same as my test account.
I cleared the cache, but beyond user roles and that, I have no idea what it could be.
I didn't change anything for the forum and they were accessing it fine a few days ago.
This is what one student sent me.
I will create and email log-in credentials right away to your support email.
Probably permission configurations are wrong.
If there is another Access for the current usergroup (not the "No Access" ) please edit the forum access and make sure the CAN's are enabled, e.g.:
- Can view forum
- Can create topic
- Can view topic
Hello, thank you for the response
Yes, it's a permission issue that has to do with WP user roles. I went live last week and it was working at first. I have written a description of my goal and approach that I will paste below so that it's as clearly and succinctly as possible.
I did all my setup and tested and it seemed fine and went live. It started fine and then the user roles started to get moved in the wrong place.
Anyway, here it is. Hopefully you can help. Thank you!
Here’s what I would like to accomplish.
- Upon registration student becomes a “registered student” with full access and messaging ability.
- When student cancels membership he/she becomes “unregistered student”. (Posts stay visible, account remains, messaging stopped and can’t be seen in member list.)
What I have for tools that I’ve been using
(I use MemberPress for membership.)
- The MemberPress user role plugin adds a secondary WP user role upon registration called “registered”
- The primary WP user role is set to “unregistered”
- Once a student cancels and is inactive, the secondary user role is removed
With this process, I’d like the user to be set to “registered” while their membership is active, which is the secondary WP user role set by MemberPress, and then when cancelled to revert to the primary WP user role of “unregistered” once MembrePress removes the secondary WP user role.
I have been able to make it work but only temporarily and it doesn’t synchronize correctly. When students sign-up they get synched to the proper group of “registered” … so it starts of well… but they get move to “unregistered” on their own and I don’t know why or when I synchronize the usergroups in WpForo.
A weird thing, I have a user who is marked as Admin in the Role-Usergroup Synch, but I see that no other place! He's not marked as admin any other place than here on his profile.