Notifications
Clear all

[Closed] Issue with Default Usergroup Assignment in Wpforo Plugin

4 Posts
3 Users
0 Likes
345 Views
Posts: 5
Topic starter
(@natachagj)
Active Member
Joined: 12 months ago

Hello Wpforo Team,

I hope this finds you well. We've observed an issue with the Wpforo plugin's user group assignment.

In our settings, the default usergroup for new members is set to “Customer.” However, we've noticed that new users are being assigned to the admin user group instead. While I did implement a workaround in the past to assign the 'Customer' role when users register through either Nextend or the native registration form, this hasn't fully addressed the problem. I've discovered that the affected users primarily seem to be those who haven’t completed the EDD checkout process.

I've attached a screenshot for your reference: 

To ensure consistent user experience, I kindly request your insight into why the Wpforo plugin might not be assigning the default user group to new members as expected.

3 Replies
RealAct
Posts: 217
(@realact)
Reputable Member
Joined: 6 years ago

Hello @natachagj 

Your issue can be quite frustrating as I have experienced it myself in the past and I know how it can be.

May I ask you. Do you by any chance use a Roles plugin or a plugin which hides certain areas of your website from certain groups or roles? 

If the answer is yes, then check on those plugins and it's configuration for each role, particularly the one role having the issue.

In my case the plugin was misconfigured to allow an inferior role to see and access an area they normally wouldn't be able to see. So they user was immediately being switched over to the Admin role in wPforo after logging in.

So make sure all levels of access are set correctly for each role in any of those plugins if you use them.

Hope this can give you some ideas on things to look for.

Posts: 5
Topic starter
(@natachagj)
Active Member
Joined: 12 months ago

Hello @RealAct,

Thank you for your reply. We are not using any role plugin. And we are using just some custom fields to restrict the content for some users. So this couln't be an issue. 

The default user registration happened for customer (Subscriber) user role. So the wpforo usergroup should be assigned as a default user group called "Customer" not the admin usergroup.

Thank you.

BlackRaz
Posts: 405
Admin
(@blackraz)
Contributor
Joined: 7 years ago

Hi @natachagj ,
I suggest you to read this documentation about user role synchronization
https://wpforo.com/docs/wpforo-v2/settings/login-registration/#role-usergroup-synchronization