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wpForo 1.x.x [Closed] Mentioning users --> no email?

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Posts: 7
Topic starter
(@eelste)
Active Member
Joined: 5 years ago

Hi,

I've figured out via this forum how to mention users, and its working. The only thing is that there's no email send when users are mentioned? Should I activate this somewhere? At 'tools - emails' it is activated to be send. I did get an email yesterday, but as far as I know I didn't tag myself at that moment. Now I've deliberately tagged people and nobody gets an email.

Im talking about this forum (but it's shielded off for anybody who isn't logged in) https://www.stadscooperatieassen.nl/community/

Thanks!

13 Replies
Sofy
Posts: 4310
 Sofy
Admin
(@sofy)
Support Team
Joined: 6 years ago

Please navigate to Dashboard > Forums > Settings > Emails admin page, on the bottom of the page you'll find User Mentioning Email section, just make sure "Enable Email Notification" option is enabled there. 

 

2 Replies
VereK
(@verek)
Joined: 6 years ago

Honorable Member
Posts: 507

Setting this to "Enable Email Notification" no effect on some forums I manage. No email notification is triggered.

Sofy
 Sofy
Admin
(@sofy)
Joined: 6 years ago

Support Team
Posts: 4310

Hi @verek,

Have you checked the spam-box? We've checked this on our test websites there isn't such an issue. 

VereK
Posts: 507
(@verek)
Honorable Member
Joined: 6 years ago

@Sofy

I checked at server level, no email is triggered. 

VereK
Posts: 507
(@verek)
Honorable Member
Joined: 6 years ago

@sofy

Did some further testing to try find a nexus.

In tests an email notice is triggered if the mention has text on the same line as the mention name. If the mention is on its own line (like on this reply to you) and the reply text is in the next paragraph no email notice is triggered. (You should be able to confirm that you received no mention notice from this reply.)

If the mention name is on its own line but is suffixed with a period (.) or a comma (,) and the reply is in the next paragraph then an email notice is triggered.

If the mention name line is copied and pasted eg: (@mention-name) an email notice is triggered.

A case can be made that the mention name should auto insert either a comma or period upon reply.

1 Reply
Sofy
 Sofy
Admin
(@sofy)
Joined: 6 years ago

Support Team
Posts: 4310

@verek

Thank you for clarification, however, I've just checked my email and I got the mentioning email. Please see the screenshot. 

And please let me know have you receive the email? I've done the points mentioned here by you. 

VereK
Posts: 507
(@verek)
Honorable Member
Joined: 6 years ago

@sofy

That is a subscription notice, not a mention notice in your attachment.

I did receive the mention notice on your new reply but from my testing that reply format does not work on quite a few of the WPforo boards I admin. I am not sure where to debug the problem. 

1 Reply
Sofy
 Sofy
Admin
(@sofy)
Joined: 6 years ago

Support Team
Posts: 4310

as far as I know, we're just using the wp_mail() function in any case. I've already reported about this to wpForo developers. They are going to check the issue. I'll update the topic asap. 

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