I have a strange issue whereby some users are reporting that they cannot see the rich text editor when creating or replying to a post. I have seen mention of checking to ensure that a box Disable Rich Text Editor is disabled, ( https://wpforo.com/community/postid/72860/) however I am unable to find the location of this box in a user profile to check whether this is the problem.

I have cleared all the WPForo caches and my hosting says that WPForo is excluded from all caches. 

I am using WPForo v3.1.1 and I would appreciate any suggestions to cure this issue for half a dozen of my 2,500 forum users.

Thanks