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User and Cover photo wont load

6 Posts
3 Users
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Posts: 8
Topic starter
(@charleyh)
Active Member
Joined: 5 years ago

For some reason Users on my sites cant load user photos or Cover photos.  When they try to upload a photo they can get to the upload and crop screen but can't click on the "Apply" button.  The Apply button a  appears to be active and changes color when the cursor hovers above it, however on the bottom of the screen (when hovering over the button) there is a message at the bottom of the screen that says "javascript:void(0); .

Any help would be greatly appreciated.

5 Replies
Sofy
Posts: 5002
 Sofy
Admin
(@sofy)
Support Team
Joined: 7 years ago

Hi,

Please check for any console errors. You can do this by pressing F12 to open the developer tools, then, navigate to the console tab. After clicking the buttons, any errors will be displayed there.

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Posts: 8
Topic starter
(@charleyh)
Active Member
Joined: 5 years ago

These are the error messages that I am getting.  Any advice on how to fix these?

 

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3 Replies
Sofy
 Sofy
Admin
(@sofy)
Joined: 7 years ago

Support Team
Posts: 5002

@charleyh 

Firstly, if you have some cache plugin installed on your website, please make sure everything is configured correctly as it's mentioned here: https://wpforo.com/community/faq/wpforo-and-cache-plugins/#post-37150

Next, this kind of issue is usually caused by either conflict with other plugins or the active theme. Please deactivate the plugins/theme one by one and check after each deactivation to find the problem maker. 

Don't forget to press Ctrl+F5(twice) on the frontend each time before checking.

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(@charleyh)
Joined: 5 years ago

Active Member
Posts: 8

@sofy, Thank you for helping.  I deactivated all of my plug ins one by one, and changed themes.  But I am still having the same issue.  Any other ideas would be greatly appreciated.  I don't know if it helps, but I am running the Hello Elementor theme.

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Tutrix
(@tutrix)
Joined: 5 years ago

Noble Member
Posts: 1526

@charleyh 

Did you check/fix the Jetpack error?
It looks like you have a Jetpack connection error.

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