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wpForo 1.x.x [Solved] The main home page of the forum is not visible

9 Posts
2 Users
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Posts: 76
Topic starter
(@jeanne)
Estimable Member
Joined: 9 years ago

@sophy I am also having a problem with the new update. Β At first it was just the menu for the forum and for the forum address in the menu of my whole site Β was off, fixed that by putting in a custom menu URL for the forum, but now the main home page of the forum is not visible to users, only the right sidebar. Can you help with this? Β 


8 Replies
Robert
Posts: 10598
Admin
(@robert)
Support Team
Joined: 10 years ago

Hi @jeanne,

Please update to the 1.7.6 and provide your forum URL. I think you put a wrong home menu. Make sure all caches are deleted after the update.


Posts: 76
Topic starter
(@jeanne)
Estimable Member
Joined: 9 years ago

I did the update. Β My Forum URL is https://www.jeannemayell.com/community/ Β  I had to change this menu address because right after the previous update, the old URL for the forum did not work. I deleted the caches after the update: Β 1. deleted all WPforo caches in the dashboard, and ran optimizer.Β 

The problem is that guests can not see the forum.Β 

Still not fixed.


1 Reply
Robert
Admin
(@robert)
Joined: 10 years ago

Support Team
Posts: 10598

@jeanne,

There is no any problem. I see your forum as guest. All works fine:

 

This maybe local internet or device/browser cache only for you. There is no any problem with your forum.


Posts: 76
Topic starter
(@jeanne)
Estimable Member
Joined: 9 years ago

hI Robert, Β This is strange because it doesn't work for me when logged out, and it doesn't work for my developer who is in Delhi. Β I also will reach out to forum members but most are asleep right now. Β 


1 Reply
Robert
Admin
(@robert)
Joined: 10 years ago

Support Team
Posts: 10598

@jeanne,

I think that was a cache issue. Again, you should delete all kind of caches (cache plugin, CDN, browser cache, hosting cache if there is any). Sometimes, internet provider caches the site, so in a few hours you see the real result. I recommend check it using private session of browsers and 4G connection if the regular internet is not updated.


Posts: 76
Topic starter
(@jeanne)
Estimable Member
Joined: 9 years ago

Thanks. Β It is now working on my phone but not on desktop so I think that it is cache and it will just take time to fix. I will check back in a few hours. Thank you for updating the plugin again so quicklyand for all of your help. Β Best to you!


2 Replies
Robert
Admin
(@robert)
Joined: 10 years ago

Support Team
Posts: 10598

@jeanne,

Also try to delete all cookies of your browser and use other browsers.

https://www.google.com/search?q=delete+browser+cookies+and+cache


(@jeanne)
Joined: 9 years ago

Estimable Member
Posts: 76

@Robert. All fixed.  Thank you again.  The second update solved the problem. πŸ™‚