Limited Support
Dear Clients and Partners, we wish you a Merry Christmas and a Happy New Year! May this season bring you joy, peace, and good times with your loved ones.
Our support will be limited during the holidays, and we will return to full service on January 7.
Thank you for your understanding.
We appreciate your support this year and look forward to working with you in the new year.
Happy Holidays!
Hi!
I am not receiving any email notifications for posts needing moderation. Can confirm that email is working for subscriptions for new topics, etc. but I do not receive anything alerting me that a new topic is awaiting moderation. I have ensured that my email is correct in the admin email setting. Any help with troubleshooting or clarification on settings would be greatly appreciated!
- Make sure that the option to send email notifications for posts awaiting moderation is checked in your forum/moderation settings.
- Find the "Moderation" or "Notifications" section in your admin panel and check that notifications are enabled.
- Check your filters and spam folder
@zygzak thanks. I don’t see explicit settings for sending email notifications for posts awaiting moderation. Could you provide the path?
I do have all available notifications enabled and I am getting notifications for other things, just nothing for moderation (and I checked my spam folders as well).
Thanks for the help!
Just to follow up, when I go to Forums -> Moderation, I only see the listing of posts that require moderation. I don't see any options there for email notification.
When I go to Forums -> Settings -> Forum Notifications, all options are toggled on.
When I go to Settings -> Email Settings, I don't see any options for Moderation. All other settings appear correct and I (admin) receive notifications for new topics as selected. Do I need to enable "Notify Admins via Email on New Post" as well? I only want an email if I need to moderate, not one for every new post.
Should I be seeing a option to send email notifications for posts awaiting moderation in one of these menus?
Thanks!
